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Call Center Representative

Cornerstone Staffing Solutions Baltimore, MD
  • Posted: 17 days ago
  • $13 Hourly
  • Full-Time
Servicing customers and providing phone support, often by accessing different systems. Contacts with customers are accomplished in both an inbound (call queuing) and outbound (predictive dialer) call center environment. 



RESPONSIBILITIES 
1. Confers with customers either by specific scripts (outbound) or to assist the customer with answers to their questions using client systems and knowledge base for inbound projects. In all cases, the phone agent will follow management guidelines.
2. Works with multiple client-specific strategies for servicing accounts. 
3. Works with multiple client CRM systems and knowledge base systems. 
4. In some cases, may provide email and or live chat support. 
5. Complies with all applicable laws and regulations, as well as company policies and procedures. 
6. Refers problematic customer calls to management when necessary. 
7. Performs other clerical duties as needed. 

EXPERIENCE OR EDUCATION 
1. Applicants must have a high school diploma or equivalent. 
2. Experience in customer service and/or the client specific industries of healthcare and/or higher education are preferred. 

SKILLS AND ABILITIES 
1. Strong written and oral communication skills. 
2. Must be able to type faster than 25 words per minute.
3. Skills and knowledge of Outlook, MS Word and Excel are highly preferred. Keyboard skills are necessary in order to quickly 
     and accurately document customer accounts when any action is taken. 
4. Excellent telephone customer service skills are required. 
5. Ability to adapt to new situations quickly.

Cornerstone Staffing Solutions

Why Work Here?

Amazing company Culture, Fast Pace Environment, Innovative Company

Since 2003, CSSI has grown from a neighborhood staffing provider to a $100 million national firm. We employ thousands of people at hundreds of companies across the country. For short-term temporary needs, a large volume of employees for a project, or a critical professional hire, our dedicated staffing industry experts will conduct targeted searches to identify top talent for your administrative, clerical, light industrial and transportation positions. Our Staffing Consultants combine deep-seated knowledge of staffing industry best practices with an entrepreneurial management style to meet your workforce needs. We uphold the American Staffing Association Code of Ethics while striving to further the success of the clients we serve. A woman-owned enterprise, widely respected as a diversity vendor, the company also proudly supports activities and events in the communities where we work and live. Our process is high-tech, but our practice is high-touch. While CSSI Transportation has offices coast to coast, we pride ourselves on our local, friendly service. Our staffing consultants combine deep-seated staffing industry best practices with home town support. If you're seeking a position in finance and accounting, office and professional or a position in manufacturing or distribution, our recruitment experts will work with you to help find your next great career Whether you are seeking a temporary position, temp to hire, or a direct hire opportunity, our dedicated team of staffing professionals is here to help you! Awarded the Best of Staffing by Inavero, Cornerstone puts 7 people to work every hour! Contact us today to make the next hour yours! Join us at: Facebook | Twitter | LinkedIn | Instagram

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