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Processor Team Leader

Cornerstone Home Lending San Antonio ,TX
  • Posted: 10 days ago
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

***No agencies or third parties please***

Who we are…

Cornerstone Home Lending is a unique top ten national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders and the people who provide services to us. We employ more than 1,300 people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Our customers nationally rate their experience with Cornerstone at a score of 96 … 6 points higher than all competitors. Additionally, Cornerstone has been recognized by Workplace Dynamics as a “Top 100 Workplace” for the 8th consecutive year. March 1, 2020, marked the beginning of Cornerstone’s 32nd year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.

We are a great company with great people, and we are looking for an experienced Processor Team Lead/Supervisor/Manager, who will provide training, bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, goal-oriented team where our Customers and Loan Officers can rely on them to ensure an accurate and timely closing process.

Cornerstone has been setting all-time production records for over a year, and our dedicated support staff makes that growth possible. Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.

Who we are looking for…

In this exciting and dynamic role, we are looking for an experienced Processor Team Lead/Supervisor/Manager that has Training experience, who can drive amazing and deep relationships with our Loan Originators, Customers and Operations staff. This professional will partner with our team to assist our Originators and Operations staff through the loan process.

What you'll need to be successful…

Success in this job relies on your experience in processing mortgage loans, leadership experience, training experience and your understanding of the residential mortgage loan process from application to funding. Some other qualifications you will need to be successful in this position are:

Qualifications:

  • Strong knowledge of FHA, VA, FNMA, FHLMC guidelines
  • Strong foundation in Mortgage Lending
  • Previous Processing Team Lead, Supervision or Manager experience
  • Highly proficient in time management, organization, planning and prioritization
  • Must be self-motivated, goal-oriented and action-focused
  • Must be able to facilitate and manage complex issues and challenging situations
  • Strong ability to conduct research and provide input on best practices
  • Working knowledge and understanding of different learning styles with an ability to create and deliver training methods that can appeal to broad audiences
  • A teamwork and growth mindset with a willingness to mentor
  • Sound judgment and decision-making abilities
  • Effective business communication skills (both oral and written)
  • Ability to be flexible to assist with additional projects that are introduced based on the needs of the company
  • Team player who enjoys collaborative work as well as individual responsibilities
  • Proficient Computer literacy and proficiency with Microsoft Office applications (MS Word, Excel, and PowerPoint)

Duties/Responsibilities:

  • Assist with pipeline management, including adherence to compliance requirements, as needed.
  • Collaborate with Operations Manager to identify employee developmental/training needs and develop programs/initiatives to meet those needs to enhance performance, morale, and employee engagement while reflecting the organization’s core values.
  • Develop and conduct training sessions related to the implementation of system enhancements, procedural changes, significant program changes, new software applications, workflow and compliance requirements including time efficient ways to carry out a process.
  • Provide coverage for processing staff during an absence; cover the pipeline entirely as if it were your own, including contact with borrowers and third parties.
  • Provide ongoing constructive feedback.
  • Keep Operations Manager informed of ongoing areas of need and work with them on identifying solutions and improvements.

What we offer:

Cornerstone has been setting all-time production records for over a year, and our dedicated support staff makes that growth possible. Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance-based bonus.

What to do next:

If Cornerstone Home Lending sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.

***We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law***

 

Company Description
Non-bank Mortgage Lender with a reputation for on-time closings with stellar customer service.

Cornerstone Home Lending

Why Work Here?

Stable company with happy team members, check out our Glassdoor reviews!

Non-bank Mortgage Lender with a reputation for on-time closings with stellar customer service.

Address

4372 N. Loop 1604 W / San Antonio
San Antonio, TX
USA

Website

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