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Client Experience Administration

Cornerstone Home Lending
Tulsa, OK
  • Expired: July 17, 2017. Applications are no longer accepted.
Who we are

Cornerstone Home Lending is a unique top ten national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention and happiness. Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders and the people who provide services to us. We employ more than 1,500 people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Our customers nationally rate their experience with Cornerstone at a score of 96 ... 6 points higher than all competitors. Additionally, Cornerstone has been recognized by Workplace Dynamics as a "Top 100 Workplace." March 1, 2021 was Cornerstone's 33rd year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.

We are a great company with great people, and we are looking for an experienced Loan Officer Assistant, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage professionals. This professional will work in a tight-knit, goal-oriented team where our Customers and Loan Officers can rely on them ensure an accurate and timely closing process.

Who we are looking for

Our team is expanding, and we are looking for the absolute best of the best. Is that you?

As the market leader in the mortgage industry, Cornerstone is a workplace full of upbeat, dedicated, hardworking, long-term employees. With our time-tested strategy of relationship-driven, "raving fan" customer service, our company attracts top notch, A-players looking to take their skills to the next level.

What you'll need to be successful

Success in this job relies on your time management skills, organization, and positive attitude. In addition, you'll need to be able to:
  • Develops strong relationships with staff, fostering a positive environment.
  • Welcomes guests and provides an elite level of service by following processes and procedures in place.
  • Contributes to positive client relationships by assisting with tasks in our customer relationship management (CRM) system.
  • Assists with onboarding process as needed.
  • Contributes to team efforts by accomplishing related results as needed.
  • Assists with basic marketing and social media tasks.
  • Coordinates Outlook calendar, including meetings and conference rooms.
  • Maintains inventory by anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.
  • Meets all project deadlines and provides quick turn times with a positive attitude.
  • Accomplishes daily tasks and assigned tasks, including keeping particular documents up to date with accurate information.
  • Maintains a clean, organized, and stocked kitchen and supply area.
  • Maintains a clean and organized reception area and conference rooms.
  • Assists the Director of Client Experience as needed to build client relationships and inner-office relationships.

Required Skills and Qualifications:
  • Communication Skills
  • Attention to Detail
  • Microsoft Office Skills, Including Efficiency in Outlook and Word, and Basic Skills in Excel, and PowerPoint
  • Ability to Prioritize Independently
  • Organizational Skills
  • Ability to Try New Programs/Tasks
  • Foster Teamwork and Team Building
  • Flexibility


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cornerstone Home Lending - Central Region

At Cornerstone Home Lending you will find caring, seasoned professionals dedicated to making your home-financing experience a lifelong relationship and most especially, one that is both beneficial and gratifying.

Based in Houston and founded in 1988, we are a unique mortgage bank with thousands of highly-satisfied repeat clients and there is a reason that our customers return to Cornerstone year after year, loan after loan. Cornerstone's mission statement demonstrates that our main professional goal is to make a positive contribution to our clients' lives. Quite simply, we operate with integrity, we treat our clients with the utmost respect, and we deliver the highest levels of customer service in the industry.

Please take a few minutes to learn why our clients rank us above our competition and then consider the reasons Cornerstone customers know they are number one with us.

  • 34 years in business - proven management teams have successfully navigated the business through various economic cycles
  • Over $14 billion in loan production in 2021
  • More than 50 investor sources with over 300 available loan products
  • Nearly 2,000 Team Members, including those who do in-house processing, underwriting and funding, who are passionate about serving you - meaning more people are ready to ensure that you close on time
  • 330+ Loan Originators
  • Physical Loan Production Offices in 22 states
  • Our people have an average industry tenure of over 10 years, and more than 15% of Team Members have been with Cornerstone for over a decade
  • Approved and in good standing with Fannie Mae, Freddie Mac, FHA, VA, and USDA
  • All retail production by Cornerstone-employed Loan Officers


The Cornerstone workplace is full of dedicated and satisfied long-term employees. With our time-tested strategy of relationship-driven, high-trust customer service, our company attracts first-class professionals looking to take their businesses to the next level.

And, our success story will continue to grow. For us, mortgage is about making the dream of homeownership a simple, easy process through service-centric team members who are supported by world-class technology and efficient processes. We will always be committed to do what's right for our team members and the people we serve. We put people over profits, and we build solid relationships that last a lifetime.

If you're seeking a competitive salary, great benefits, work-life resources, ongoing career development and a job that makes a difference in your life and your community, take a look at our available opportunities to learn more about the many advantages available at Cornerstone.

Company Website:

Cornerstone Home Lending

Address

Tulsa, OK
74136 USA

Industry

Business

View all jobs at Cornerstone Home Lending