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Customer Service & Logistics Representative

Cornerstone Chemical Company Metairie, LA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary

The Customer Service & Logistics Representative provides support externally to customers and internally to the business in the areas of order processing, logistics, invoicing, and customer satisfaction.  

MAJOR RESPONSIBILITIES: 

  • Process Customer Orders and make necessary adjustments while working with the Customers and other CSR team members
  • Work closely with Manufacturing, Tank Farm, Shift Superintendents; Business managers, Customers and other Units to coordinate all aspects of processing/fulfillment of Customer Orders
  • Work with Carriers and other CDS team members to coordinate shipments and scheduling of Orders
  • Coordinate logistic activities with Customers and other stakeholders
  • Proactively handle all aspects of a Customer Service Rep to prevent problems
  • Ability to investigate root case analysis and provide preventative actions
  • Process Railroad Train and coordinate Railroad switches, tracking, delays, performance etc.
  • Process necessary International Customer Orders and work with Freight Forwarders etc.
  • Process necessary Invoices and coordinate payments
  • Help streamline various CSR functions
  • Provide necessary back up training and back up support for other CSR team member(s)
  • Process Customer concerns and complaints
  • Conduct Customer Satisfaction Surveys
  • All other duties assigned by management

KEY SKILLS

  • Chemical Manufacturing Logistics experience preferred.  
  • Attention to detail
  • Good technical & computer skills, logistics software, Microsoft Office
  • Customer focused, energetic & proactive mindset
  • Strong written and oral communication skills
  • Able to handle multiple responsibilities and priorities 
  • Knowledge of freight costs/analysis

BASIC QUALIFICATIONS:

  • High School Diploma or GED
  • Experience with ERP systems and Transportation Management Systems
  • 1+ years of experience in order fulfillment or logistics within an industrial/commercial industry
  • 1+ years of experience in a heavily customer service oriented role 


Cornerstone Chemical Company is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Cornerstone Chemical Company

Address

Metairie, LA
70002 USA

Industry

Business

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