Technical Support Call Center Representative
- $20 to $23 Hourly
Do you have tech support experience? Are you looking for a company that is truly invested in your future at the company?
Put your skillset to the test!
Job Title: Technical Support Call Center Representative
Location: Irving, TX - Onsite
Pay: $20 to $23 /hr. pay rate
Schedule: The schedule availability is 8am-6:30pm Monday through Friday
Temp to possible conversion to FTE after 90 days.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues
Investigate, analyze, coordinate and track moderate to complex customer issues
Conducts research as needed
Escalates issues as appropriate to more senior or specialized staff for immediate action
Makes proactive calls to determine issues requiring close attention, identifies problems and works through to
May interface with offshore call center to answer questions on process or specialized situations
May perform order fulfillment/data entry
Receive orders, reconciles information, tracks on spreadsheets, and follow up with customers
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
2+ years related experience required (college education may count for related experience)
High School Diploma or GED equivalent required, Associates or Bachelor’s degree preferred
Bilingual (Spanish) a plus
Professional and pleasant telephone manner
Ability to explain technical issues to technical and non-technical employees and clients
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient with or the ability to learn an array of computer hardware and software
Ability to work under pressure and remain flexible to changing schedules and work demands
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!
CornerStone StaffingIrving, TX
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