Technical Support Call Center Representative

Do you have tech support experience? Are you looking for a company that is truly invested in your future at the company?

APPLY NOW!

Put your skillset to the test!

Job Title: Technical Support Call Center Representative

Location: Irving, TX - Onsite

Pay: $20 to $23 /hr. pay rate

Schedule: The schedule availability is 8am-6:30pm Monday through Friday

Temp to possible conversion to FTE after 90 days.

Duties

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

• Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues

• Investigate, analyze, coordinate and track moderate to complex customer issues

• Conducts research as needed

• Escalates issues as appropriate to more senior or specialized staff for immediate action

• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to

• resolution

• May interface with offshore call center to answer questions on process or specialized situations

• May perform order fulfillment/data entry

• Receive orders, reconciles information, tracks on spreadsheets, and follow up with customers

• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments

Job Qualifications:

• 2+ years related experience required (college education may count for related experience)

• High School Diploma or GED equivalent required, Associates or Bachelor’s degree preferred

• Bilingual (Spanish) a plus

• Professional and pleasant telephone manner

• Ability to explain technical issues to technical and non-technical employees and clients

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite or related software

• Proficient with or the ability to learn an array of computer hardware and software

• Ability to work under pressure and remain flexible to changing schedules and work demands

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application

*If you are already registered and active with CornerStone Staffing please reach out to your Recruiter and they can have you considered.

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