Looking to start the year with a truly exceptional career move? CornerStone has partnered with a Fortune 500 home security industry leader in the Plano area. This is your chance to get your foot in the door with a major organization that offers room for growth and a dynamic work environment. If you have experience in a high-volume call center and the personality to up-sell then we want to hear from you!!
Job Title: Customer Care/Retention Representative
Location: Plano, TX
Pay: $17.23/hour depending on experience
Schedule: Must be available to work between 7am-9pm Mon-Fri and 8am-5pm on Saturdays as needed
Job Order Number: 103139
Job Description: The Customer Care/Retention Representative position is the primary point of contact for residential and small commercial customers who contact the Customer Care Center by phone or internet. The CCR is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.
• 2+ years' experience in a call center and sales environment.
• Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
• Consistently apply knowledge required to perform technical and procedural aspects of the position.
• Diffuse customer escalations (customer save skills).
• Conduct outbound calls as required.
• Bilingual, Spanish/English is plus for the position.
• Demonstrated ability of good customer service skills; up-selling/cross-selling products; maintaining a calm, patient tone in face of customer objections; and questions
• PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required
Application Process Includes:
To Apply for this Job: Please apply in person at our Frisco Branch, Monday - Thursday at 9am.
Click the Apply Online button at the top of this page, or below this job description, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.
After completing the Online Application if you are new to CornerStone Staffing, come to the Frisco office to interview with a recruiter Mon through Thu promptly at 9am:
CornerStone Staffing Frisco
2600 Dallas Parkway
Frisco, Texas 75034