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Call Center Supervisor

CornerStone Professional Placement Plano, TX
  • Posted: 29 days ago
  • $55,000 to $65,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Dental

CornerStone Professional Placement is seeking a Call Center Supervisor for a full-time direct hire opportunity in Plano, TX! The Call Center Supervisor is responsible for coaching, developing, and mentoring teams as large as 10-12 people and monitoring team performance on a daily and monthly basis. This is achieved by completing side by sides with team members, role playing best practice techniques, and demonstrating the expected approach. The Call Center Supervisor will also live monitor phone calls, participate in the interviewing/hiring and training of new team members, and demonstrate/showcase excellent customer service.

Requirements:

·Bachelor’s degree preferred in business administration, communication, or a related field

·5-10+ years of customer service experience

·3-5+ years of supervisory or management experience in call center operations

·Experience with call center dialer systems functionality and reporting preferred

·Experience in reviewing data to determine performance trends and presenting findings

·Proven proficiency with Excel, GSuite (Google Sheets, Docs), Mac and PC

·Experience working with Business Process Outsource (BPO) vendors preferred

·Must be flexible to work nights and/or weekends

CornerStone Professional Placement

Why Work Here?

Benefits will include: Medical/Dental/Vision Coverage, PTO, Vacation Time, HSA, Life Insurance, 401(K), Paid Holidays, etc.

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