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Warranty & Sales Specialist

CorkSport Vancouver, WA
  • Expired: 25 days ago. Applications are no longer accepted.

CorkSport is seeking an experienced Warranty & Sales Specialist to support our Worldwide Mazda Community. In this hybrid position, the ideal car enthusiast will leverage their proven sales experience to drive quality customer service and sales, while fully managing our warranty process. The applicant will enjoy seamlessly shifting responsibilities, supporting company strategic plans, owning company KPIs and root causing complex customer claims. Strong leadership, time management, organizational and communication skills are essential.

Our ideal candidate has 2 years of direct customer-facing sales/warranty experience backed by a strong knowledge of aftermarket parts. This means you might be a diamond in the rough working at the local parts counter (possibly at a Mazda dealer) or you might already be an active member of the Mazda Community - supporting your performance parts addiction through a current sales/warranty position. Either way, your success will demand keen attention to detail, demonstrated ability to organize and plan, aligned with a solid track record of excellent written and verbal communication. Further, the Warranty & Sales Specialist will have the ability to directly connect with people to ultimately balance customer empathy and support.

Headquartered in Vancouver, Washington, CorkSport is the #1 brand in Mazda aftermarket performance parts and accessories. With high-quality parts and excellent customer service, we work with our customers to make their Mazda performance dreams a reality. If after work install parties, regularly hanging out with the CorkSport Team and working directly with the Mazda Community sounds like a dream come true, we want you to consider applying for our open position.

To learn more about the company, please go to http://www.corksport.com and be sure to check out our blog at http://www.corksport.com/blog/.


Benefits

- Work for the #1 company in Mazda Aftermarket Performance

- Paid Medical, Dental, and Vision

- 401K

- Profit-Sharing

- PTO & Holidays

Unique Benefits

To support CorkSport's mission of turning your car dreams into reality and maintaining work-life balance we offer the following;

- Monthly incentive to drive a Mazda of your choice

- Each employee receives funds twice a year to modify their Mazda

- We work half-day on Fridays! We want you to have time to hit car events, right?

Application Requirements

- Apply online at http://erep.com/e/40690/job/ or http://erep.com/e/40690/

- Complete the free 15-minute eRep assessment

- In a SINGLE File: Attach your Resume + Cover-Letter outlining your automotive passion, experience with aftermarket performance and/or Modifying Mazdas!



Applicants that do not complete the Free 15-minute eRep.com assessment and/or do not attach a cover letter + resume will not be considered.

Responsibilities

  • Seamlessly shift priorities between sales and warranty support, while surpassing customer expectations and processing, evaluating, and resolving warranty/return requests within tight deadlines.
  • Prepare weekly warranty reporting, lead warranty review & strategy meetings and serve as the expert on warranty trends and root causes.
  • Analyze internal trends in warranty obligations to identify, develop and implement procedures and programs to prevent future warranty claims.
  • Utilized report data to collaborate closely with operations, fulfillment, marketing, and engineering teams to ensure a high-quality, end-to-end customer experience.
  • Act as a customer service conduit for processing product inquiries, technical questions regarding product applications, manual sales orders, billing/address changes, shipment updates, and collections.
  • Review and resolve UPS billing discrepancies internally, with end customers and directly with UPS.
  • Assist and reinforce CorkSport branding marketing through social media posting, forums, blogging and ad hoc content generation.
  • Attend and support local Mazda Community Events.
  • Flexibility to take on additional duties as needed.

Qualifications

  • First-hand knowledge of aftermarket performance parts coupled with a minimum of 2 years of successful customer-facing sales/warranty position, with a proven track record of engaging in positive consistent customer interactions and growing long-term relationships.
  • Track record of using data to drive decisions in business with a demonstrated attention to detail, ability or organize and plan consistent quality of work.
  • Excellent ability to organize, manipulate, interpret, and report the results of data analysis utilizing Excel, Smartsheet, and QuickBooks.
  • Clear, consistent and effective written and verbal communication skills, with natural ability in building strong strategic relationships with all levels of management and supplier/dealer networks.
  • Proven ability to manage multiple competing priorities simultaneously within a structured team environment and independently managing high profile tasks while exceeding customer satisfaction.
  • Technical in-depth knowledge of the 2007 - 2013 Mazdaspeed 3/6 and 2014+ Mazda platforms highly desired.
  • Direct experience in automotive aftermarket warranty management role highly coveted.

Applicants that do not complete the Free 15-minute eRep.com assessment and/or do not attach a cover letter + resume will not be considered.

CorkSport

Why Work Here?

CorkSport has been in the business of developing and manufacturing aftermarket Mazda parts since 1998. Our passion for Mazda performance goes beyond the walls of our headquarters, it's something that we live and breathe here. Our team works day and night to develop and manufacture the best Mazda performance parts and deliver them with highest level of customer service. Our 97% satisfaction rate isn't good enough for us, we strive for 100% satisfaction. At CorkSport, we have a motto we like to use around here that goes, "we absolutely, positively deliver every time". That is what we expect from ourselves and what you can expect when you purchase from us!

Address

Vancouver, WA
98660 USA

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