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Account Specialist/Customer Service

Corestaff Services - ESC Houston, TX

  • Posted: over a month ago
  • $20 to $24 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision
Job Description

Corestaff Services is looking for a Customer Service Representative/Account Specialist (CSR) who is tech savvy, professional and experienced managing account functions for our industrial manufacturing client in Northwest Houston on a Direct Hire basis paying up to $24/HR DOE! Apply now!

Job Summary:

The Customer Service Representative/Account Specialist (CSR) will be responsible for answering incoming and placing outbound calls to customers. Managing assigned accounts which require the ability to process purchase orders, arrange shipments, and work with multiple departments. In addition, the CSR will proactively keep the customers informed as to the current status of their purchase orders and will fully manage the customers' needs from the order entry process to final shipment, and all points in between. This position requires a detailed, organized person with good time management skills, and the ability to interact with team members and cross functional teams.

Responsibilities:

  • Experienced in handling customer incoming and outgoing calls and e-mails
  • Ability to learn technical material in a timely manner
  • Will communicate with internal and external customers, in order to create highly satisfied customers
  • Must always present themselves professionally to the customers
  • Will work within the ERP database to ensure proficiency and effectiveness is maintained
  • Responsible for handling front-line customer transactions that should be handled in an efficient, professional and courteous manner
  • Manage assigned customer accounts from initial contact to completion to ensure customer satisfaction
  • Will have general account responsibility and customer interaction
  • Will visit customer sites as needed, under supervision
  • Expected to make suggestions regarding process improvements
  • Will be required to know when to escalate account issues
  • Requires excellent problem solving and interpersonal skills
  • Must have the ability to work in a fast paced, results-driven environment

Requirements:

  • HS Diploma, Two- or Four-year degree preferred
  • 2-8 years’ experience
  • Phone, MS Office, ERP, Oracle is a plus.

Submit resumes: carmen.silguero@corestaff.com

Company Description
What we love about the recruiting business is making a real difference for both job seekers and clients. Every day is challenging and inspiring, connecting us with people who have a thousand different stories earned on the road to success.

Life is a voyage of discovery. We embrace the journey. Corestaff is constantly evolving to provide more efficient, effective and valuable services. That's why our client satisfaction levels are sky high. In fact, our client satisfaction rating outpaces the industry by more than 50 points.*

Our specialized service areas are:

∙ Accounting/Finance
∙ Administrative/Clerical
∙ Call Center/Customer Care
∙ Human Resources (HR)
∙ Information/Records Management & Library Services
∙ Light Industrial/Assembly
.

Corestaff Services - ESC

What we love about the recruiting business is making a real difference for both job seekers and clients. Every day is challenging and inspiring, connecting us with people who have a thousand different stories earned on the road to success. Life is a voyage of discovery. We embrace the journey. Corestaff is constantly evolving to provide more efficient, effective and valuable services. That's why our client satisfaction levels are sky high. In fact, our client satisfaction rating outpaces the industry by more than 50 points.* Our specialized service areas are: ∙ Accounting/Finance ∙ Administrative/Clerical ∙ Call Center/Customer Care ∙ Human Resources (HR) ∙ Information/Records Management & Library Services ∙ Light Industrial/Assembly .

Corestaff Services - ESC's Logo

Address

Houston, TX
77041 USA

Industry

Business

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