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Call Center / Customer Service Rep

Corestaff - Pasadena Remote, OR

  • Posted: over a month ago
  • $18 Hourly
  • Full-Time
  • Benefits: medical, vision, dental,
Job Description

Job description

Call Center / Customer Service Rep

WORK FROM HOME!

Our client, Empower Retirement, is seeking entry-level customer service representatives within their Participant Services group starting on October 11th through mid-March. This position is ideal for candidates seeking a career within the financial services industry. Temp to possible hire. Remote position. A credit check will be part of the background.

Job Duties:

  • Provide excellent service within our call center for our customer’s retirement savings accounts
  • Educate and empower our customers without having to make cold calls or sales
  • Provide solutions to assist customers with their accounts
  • Process contribution changes, withdrawals, loans, and communicate critical plan updates and changes
  • Process general account changes upon direction from customer

Position Requirements:

  • A passion for providing quality customer service
  • Desire to engage with customers over the phone
  • Capability to adapt communication style while servicing our diverse customer base
  • Attention to detail and ability to learn and apply financial industry processes, policies and procedures
  • Availability to work a 40-hour work week, Monday through Friday 7:00 am – 8 pm local time with possible daily Over Time. OT may be required.
  • Must be able to train the first six weeks 9:30 am – 6:00 pm ET or 9:30 am – 6:00 pm PT.
  • One year or more of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, banking or financial services) or an associate’s or bachelor’s degree
  • Fluency in both English and Spanish a plus

Pay rate: $18.27 per hour

Please submit your MS Word resume with your job posting application.

Internet and Connection Requirements:

  • Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality
  • Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.

Related terms: csr, 401K, mutual funds, pension services, investments, plan services, nla, pera, portfolio, finance degree, inbound, outbound, phones, receptionist, concierge, hospitality, entry-level

Company Description
What we love about the recruiting business is making a real difference for both job seekers and clients. Everyday is challenging and inspiring, connecting us with people who have a thousand different stories earned on the road to success.

Life is a voyage of discovery. We embrace the journey. Corestaff Services is constantly evolving to provide more efficient, effective and valuable services. That's why our client satisfaction levels are sky high. In fact, our client satisfaction rating outpaces the industry by more than 50 points.*

Our specialized service areas are:

∙ Accounting/Finance
∙ Administrative/Clerical
∙ Call Center/Customer Care
∙ Human Resources (HR)
∙ Information/Records Management & Library Services
∙ Light Industrial/Assembly

Corestaff - Pasadena

Why Work Here?
Outstanding opportunity to work for an innovative cutting edge organization!

What we love about the recruiting business is making a real difference for both job seekers and clients. Everyday is challenging and inspiring, connecting us with people who have a thousand different stories earned on the road to success. Life is a voyage of discovery. We embrace the journey. Corestaff Services is constantly evolving to provide more efficient, effective and valuable services. That's why our client satisfaction levels are sky high. In fact, our client satisfaction rating outpaces the industry by more than 50 points.* Our specialized service areas are: ∙ Accounting/Finance ∙ Administrative/Clerical ∙ Call Center/Customer Care ∙ Human Resources (HR) ∙ Information/Records Management & Library Services ∙ Light Industrial/Assembly

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Remote, OR
USA

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