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Call Center/Client Services/Customer Service

Corestaff - Houston Enfield, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call Center / Client Services / Customer Service

New Hire Class Starts 3/29/2021

 

Our client, Empower Retirement, is seeking entry-level customer service representatives within their Participant Services group.  This position is ideal for candidates seeking a career within the financial services industry.  Temp to possible hire.  Position is remote until Empower returns to the office then will be required to work onsite.  Only local candidates will be considered.

Job Duties: 

    • Provide excellent service within our call center for our customer’s retirement savings accounts
    • Educate and empower our customers without having to make cold calls or sales
    • Provide solutions to assist customers with their accounts
    • Process contribution changes, withdrawals, loans, and communicate critical plan updates and changes
    • Process general account changes upon direction from customer

 

Position Requirements:

    • A passion for providing quality customer service
    • Desire to engage with customers over the phone
    • Capability to adapt communication style while servicing our diverse customer base
    • Attention to detail and ability to learn and apply financial industry processes, policies and procedures
    • Availability to work a 40-hour work week, Monday through Friday 9:30 am – 6 pm local time with possible daily Over Time.  OT required during April and July. 
    • Must be able to train the first five weeks 10:00 am – 6:30 pm ET or 7:00 am – 3:30 pm PT.
    • One year or more of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, banking or financial services) or an associate’s or bachelor’s degree
    • Fluency in both English and Spanish a plus

 

Please submit your MS Word resume with your job posting application. 

 

Internet and Connection Requirements: 

    • Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality
    • Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.

Related terms: csr, 401K, mutual funds, pension services, investments, plan services, nla, pera, portfolio, finance degree, inbound, outbound, phones, receptionist, concierge, hospitality, entry-level

CORESTAFF Services is an Equal Employment Opportunity Employer. People from racial minority groups, veterans, and the disabled are strongly encouraged to apply. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

Company Description
What we love about the recruiting business is making a real difference for both job seekers and clients. Every day is challenging and inspiring, connecting us with people who have a thousand different stories earned on the road to success.

Life is a voyage of discovery. We embrace the journey. Corestaff is constantly evolving to provide more efficient, effective and valuable services. That's why our client satisfaction levels are sky high. In fact, our client satisfaction rating outpaces the industry by more than 50 points.*

Our specialized service areas are:

∙ Accounting/Finance
∙ Administrative/Clerical
∙ Call Center/Customer Care
∙ Human Resources (HR)
∙ Information/Records Management & Library Services
∙ Light Industrial/Assembly

Corestaff - Houston

Corestaff - Houston's Logo

Address

100 Bright Meadow Blvd

Enfield, CT
06082 USA

Industry

Business

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