General Manager is responsible for directing, managing, and optimizing the overall operations of one or more plants or other production facilities. Drives organizational policies and makes decisions guiding productivity, quality, and cost efficiency of plant operations. Establishes systems to collect metrics, analyze productivity and set performance targets that will meet revenue and cost goals. Leads the development and deployment of organiation’s practices focused on quality and continuous improvement. Ensures robust plant safety and security procedures and training are in place and that operations are in compliance with all required regulations. Leads any labor relations activities involving the plant. Directs plant level support functions including finance, engineering, materials, quality assurance, and human resources to ensure alignment with overall plant operations.
Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental functions. Directing all aspects of Operational Excellence throughout the Chicago organization. He/She ensures that the facility’s initiatives are being developed, continuously improved and implemented consistently across all sites, with the needs of the production facilities for continually improving key performance indicators and ensuring that new process/project introductions are introduced into production in a more timely and efficient manner, along with improving quality, remove waste and reduce cost.
- Operational Results. Coordinate, manage and monitor the workings of all departments. Ensure production performance KPI’s are tracked and overall goals are set, maintained daily, and continuously improved. Understanding, tracking, and improving KPI’s are vital to the General Manager’s success and the success of his organization. KPI’s include customer order fill rates, operating efficiencies, financial performance, safety, labor utilization, inventory accuracy, product quality, and adherence to all required procedures.
- Corporate Culture. One of our company’s major strengths is our culture. Culture is so important to us that we carry a list of cultural imperatives with us at all times. We display this list throughout our plants and offices. It is the General Manager’s responsibility to embrace the corporate culture and model that all employees in his organization embrace it and exhibit it as well.
- Human Resources. Another major strength is our people. Our business model requires an extremely flexible and agile workforce that delivers perfect service at the lowest possible cost. This workforce will consist of permanent employees, part-time employees, seasonal employees, contractors, and temporary employees of varying degrees of skills and education. It is the responsibility of the General Manager to recruit, train, and manage this diverse, flexible workforce. The General Manager will be responsible for hiring, training, developing, and retaining a professional, ambitious, innovative and promotable staff.
- Customer Relationship Management. We advocate the notion that our Operations’ staff are our best sales asset. We utilize the Single Point of Contact method when working with our customers, directing dedicated Account Managers within that role. However, the General Manager is ultimately responsible for the relationship with the customer from both an operations and sales perspective often interfacing with potential new customers at industry functions, internal tours, and during presentations.
- New Business Solutions. New business opportunities, with both existing and new customers will be presented to the General Manager frequently. The General Manager must be able to quickly design a solution, build the operating model, work with executive team to determine costing, and communicate with the sales organization or directly with the potential customer. Once a customer agreement is in place, the General Manager is responsible for successfully executing the plans.
- Cost Control. With full P&L responsibility, the General Manager must constantly manage all facility and business costs. Controllable costs include, but aren’t limited to; staff, labor, supplies, maintenance, materials, service providers, contracted support and utilities. Temporary labor is our largest expense and it is the responsibility of the General Manager to manage and control all labor hours and reconcile those hours to ensure accurate cost control. It is the GM’s responsibility to meet all cost metrics set forth in monthly finance reviews and annual bonus structures.
- Quality Assurance. It is our position that the products we deliver and the data we provide can be perfect in our customer’s eyes. In the collaboration with entire team, the General Manager ensures all products meet or exceed customer and Coregistics requirements and that all data is accurate and timely.
- Facility Management. The General Manager has the responsibility to maintain his facility(s) and equipment in top, “tour-ready” shape and that the facility(s) complies with all internal, regulatory, customer, and 3rd party standards. This includes, but is not limited to pest control, cGMPs, security and safety.
- Audit Success. Our facilities are frequently audited, internally, by customers and 3rd party agencies. It is the General Manager’s responsibility to ensure we understand all potential audit criteria relevant to his site(s), and then exceed standards on all audits.
- Team Player. The General Manager is involved in teams and meetings at every level of the organization. Management reviews, customer reviews, material reviews, supplier reviews, corrective action reviews, process improvement teams, audits, customer visits and strategy discussions.
- Bachelors degree in a technical field/business required
- 10-15 years’+ experience in a Management role
- Operational Excellence program leadership, management or development experience.
- Direct management of professionals to achieve local and national objectives.
- A proven record of accomplishments in continuous improvement events/projects, team leadership and problem-solving, demonstrated success initiating change and influencing at all levels.
- Strong coaching experience, extensive application of Operational Excellence methods and tools.
- Strong technical and management skills in materials and inventory management, production scheduling and preventative maintenance.
- Ability to hire and retain required personnel
- Consistent with business growth build out a team capable of delivering world class, continuous improvement, solid production and facility management success.
- Must be a team player, willing to work in a fast-paced environment and do whatever it takes to get the job done
- Excellent interpersonal and communication skills (oral and written)
- Excellent project and program management skills
- Proficient in MS Office, SAP, 5S