- Perform various data entry, such as entering customer sales orders, customer pricing, and/or promotional deals.
- Research and respond to customer issues as needed.
- Work closely with Quality Control, Transportation, Accounting and Purchasing to ensure customer satisfaction on all levels.
- Answer and handle or route incoming calls.
- Assist in cold calling with new potential customers.
- Assist in calling accounts for order placements.
- Assist with daily office functions: sorting, filing, copying, mass mailings, phones, mail distribution, etc.
- Follow all policies and procedures outlined in the Albert’s Recall Plan.
- Perform all duties and responsibilities in an ethical manner and in accordance with Company policies and procedures.
- Performs other job duties as required
- Strong verbal / phone skills
- Strong computer skills proficient in Microsoft Office programs such as Outlook, Word, and Excel
- Strong attention to detail
- Data entry experience
- 1 year customer care experience