Career Coach (Christian Non-Profit)

Scope and Position Responsibilities

The Career Coach is responsible for assessing the needs of the program participants, who we call Leaders and assisting them through the process of self-sufficiency through career and community development. The Coach will use a variety of strategies to engage and support Leaders, including but not limited to: long-term case management, skill and employment development, resource referrals, soft skills training, and community building. The position includes elements of career coaching and life coaching.

Department: Program

Supervisor: Lead Coach

Direct Reports: 0

Indirect Reports: 0

Major Areas of Responsibility

Case Management Responsibilities

Assist in the process of conducting intakes and assessments during the recruitment and admissions process for Leaders

Interview and help make decisions regarding admission of potential Leaders into the program

Coach 40 to 50 Leaders towards their self-sufficiency and career goals

Develop and implement Leader-centered goals and hold them accountable to the goals

Track and maintain data and case notes within Salesforce

Develop Action Plans for Leaders that are off-track to meet graduation goals and evaluate progress

Maintain regular communication with Leaders on a weekly and monthly basis compared to KPIs (Key Performance Indicators)

Identify appropriate resources to respond to Leader needs and make any referrals necessary to implement care plans. Provide follow-up with Leaders and collateral contacts as needed.

Update the Lead Coach or Program Director on Leader progress

Work closely with Program Team staff and centralized departments to ensure effective use of program resources

Input all relevant case management data into the existing Salesforce CRM platform in a timely and accurate manner

Personal Development Training Responsibilities

Work with Program Team to create a welcoming and safe environment for Leaders onsite and online

Attend all Personal Development activities during the first six weeks of the program

Exemplify and hold Leaders accountable to meet program values

Help Program Team manage classroom needs

• Track Leader Projects within Leader files and update progress within spreadsheets or Salesforce
• Aid Leaders in Project completion, reaching for professional standards

As needed, prepare lessons and teach soft skill related classes during Personal Development and Family Gatherings as assigned by Program Director (communication, business skills, Pairin lessons, basic computer skill classes, etc)

Skill Development and Career Development Responsibilities

Work with Leaders to identify viable career pathways and plan next steps

Help oversee Skill Development policies and procedures both onsite, offsite and online.Assist Leaders in accessing financial assistance for education programs. Track Leaders progress through education programs.

Help oversee Career Launch both onsite, offsite and online.Oversee professional materials, critique interviewing skills,facilitate submission of employment applications, interviewing and onboarding of Leaders into employment positions.

Help Leaders in securing permanent and secure employment that will earn a wage of$18.00+/hr

Family Gathering Responsibilities

• Attend all Family Gathering events on Wednesday evenings
• Help with set up, program details and clean up

Qualifications

• A deep level of knowledge and understanding of the complexity of poverty and a familiarity working with issues of poverty
• Bachelor's degree in counseling, education, or related field strongly recommended and masters degree a plus
• 3+ years of cross-cultural experience
• Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences
• Strong organizational skills, attention to detail, high standards, initiative and follow through
• Proven ability to motivate others and solve problems
• Team player who is willing to help other staff team members when needed
• Must be able to work creatively within a budget and use innovation to find ways of more effectively managing resources
• Strong commitment to Christian faith

Hours, Compensation and Benefits

Hours: 40 hours/week: Monday, Tuesday 8:00am - 5:00pm; Wednesday - 8:00am - 8:30pm;

Thursday, Friday - 8:00am - 2:00pm; occasional other hours as scheduled by your supervisor.

Salary/Wage:$55,000-$66,000

Vacation:15 days per year, plus the office is closed Christmas Day - New Years Day and staff have limited duties

Sick Days:6 days per year

Insurance Benefits:Health, dental, vision, workers compensation, unemployment, short term disability, long term disability

These and other benefits are discussed in more detail in our Employee Handbook