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Jr. Service Advisor
Stoney Trail Mazda is currently seeking a Jr. Service Advisor.
Who we are:
At Stoney Trail Mazda, we are more than just a dealership, we are part of an exclusive club of driving enthusiasts who believe that the experience comes before the transaction. We are passionate about our product and take pride in the quality of our work. We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible.
Our guiding principle at Stoney Trail Mazda is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.
What you do:
- Establish rapport and determine/attend to customers' needs in person and on the phone
- Effectively explain systems and repairs to customers of varying levels of technical understanding
- Encourage vehicle service/maintenance and problem prevention with customers.
- Thoroughly document vehicle problems reported by the customer and ask probing questions to better determine the issue(s) and recommend services
- Road-tests customer vehicles to confirm problems and after service, to ensure that repairs have been completed
- Listening to customers describe vehicle problems, determining the appropriate work involved in the repairs, and accurately recording problems and authorized repairs on work orders so that the Technician understands what to do
- Effectively work with numbers, mathematics and high dollar amounts
- Communicate warranty/service policies and accurately estimate the time of service/repair jobs for efficient scheduling.
Who you are:
- You are not satisfied with mediocrity and strive to exceed employer and guest expectations in everything you do.
- People like you. You are friendly, enthusiastic and customer-focused.
- This is the beginning of your new career and you are willing to do whatever it takes to be successful.
- You have a valid driver's license with a clean driver's abstract
- You are able to work a weekday and Saturday shifts.
If this sounds like the ideal career for you, we would love to meet you!
We would like to thank all applicants for their interest, however only those selected for an interview will be contacted.