Inside Sales MFG

Copper State Bolt & Nut Co. is seeking an experienced Inside Sales Representative with fastener, construction and/or industrial industry experience to join our team. You must have attentive to detail with strong customer service skills. The ideal candidate will provide service to existing accounts and work with a team to secure new accounts, process quotations, and enter customer orders.

Responsibilities:

• Support customers contacting CSBN by phone, fax, e‐mail, website, or in person
• Greet customers in a professional and courteous manner
• Help customers identify the right products for their specific application
• Suggest products that the customer may also need to complement their purchase
• Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware when product is ready
• Ensure that will‐call orders placed in advance by customers are entered in the system giving enough time to the warehouse or will‐call employees to pull and stage the order so that they are ready for immediate pickup when the customer arrives
• Confirm and expedite customer orders and quotations
• Follow‐up with customers and suppliers as necessary to ensure that orders placed are delivered on time or that customers are advised of problems
• Follow‐up with customers on quotations submitted to ensure that we are awarded the business or advised if we are not
• Share sales leads with Outside Sales, Marketing, or Branch Manager
• Recognize new customers or businesses that may have potential for increased sales and that should receive contact from an Outside Sales representative
• Utilize resources of other sales employees to ensure that customer questions are answered, and that product information is made available to customers as applicable Decision/Information Sharing and Communication
• Ongoing communication with other sales and branch employees to support customers
• Ongoing communication with Purchasing to ensure that sourcing information or special items are reviewed to ensure timely and accurate P.O.s to support customer orders
• Communication with Accounting to ensure that customer credit guidelines are followed, including establishing new accounts and setting up pre‐lien programs Physical Requirements

Requirements:

• Customer Service experience in industrial industry
• Fastener knowledge, construction knowledge or Industrial knowledge a must
• Product knowledge in industrial fasteners, MEP construction, manufacturing, supply chain needed
• Ability to multi-task between customer needs, vendor support, and managing sales log
• Proficiency with Microsoft applications
• Working knowledge of general business processes

Experience & Education:

• Bachelor's Degree
• 2-4 years previous industrial experience particularly in quoting & procurement needed