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Customer Service Representative

Copart Lexington ,KY
  • Posted: over a month ago
  • Full-Time
Job Description

The Title Procurement Customer Service Representative is responsible for knowing all Title Procurement customer service tasks with the exception of Settlement Approvals and Inventory Management.

  • Opening/scanning mail received
  • Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable
  • Total Loss Packets (create and send all documents required per state guidelines)
  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
  • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
  • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
  • Follow-up calls to Lien Holders (for documents listed above in the initial call)
  • Will send out revised packets to the owners/insureds as needed
  • Will be held to the internal cycle times and other auditable criteria
  • Other tasks as assigned by management
To apply, please email: RPO_Copart@adp.com

Copart

Address

Lexington, KY
40509 USA

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