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Customer Service Specialist

Cool Blue LLC Saint Louis ,MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Job Title:                         Customer Service Specialist 

Key Areas of Responsibility:

The Customer Service Specialist is an integral part of supporting operations in the growth of the company. The Customer Service Specialist will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Customer Service Specialist must have the ability to work well with leadership and the Service Technicians.

  • Tasks:
  • ·         Handle customer service calls.
  • ·         Follows through on customer requests.
  • ·         Schedules projects, and communicate any changes to the schedule to the appropriate service technician as required.
  • ·         Provides daily support to the owner, sales manager and lead technicians.
  • ·         Assures that all information and administrative paperwork is properly entered into the ServiceBridge software. (will train)
  • ·         Prepares Work Orders.
  • ·         Invoices customers, tracks payables and manages accounts receivables.
  • ·         Manages office supplies within budget.
  •  
  • Qualifications, Knowledge and Skills Required:
  • ·         Minimum of 2 years administrative or office experience (experience in the HVAC, restoration or construction industry is              ideal and  helpful but not necessary).
  • ·         Good relationship-building skills with a diverse population including all customers partners, technicians and all
  •           other company employees.
  • ·         Good written, verbal and phone communication skills.
  • ·         Basic organizational, clerical, administrative, planning and organizational skills
  • ·         Ability to handle multiple functions at the same time and maintain good organizational skills.
  • ·         Able to work with minimal supervision, both individually and as part of a team.
  • ·         Basic computer proficiency including Microsoft Word, and Excel 
  •          Create and maintain all customer files as required.
  •          Prepare phone estimates and maintain log of all incoming calls.
  •          Send out follow-up letters to potential customers and partners as appropriate.
  •          Prepare bank deposits.
  •          Coordinate and document all communication affecting customers, employees or suppliers 
Company Description
Starting pay is based on abilities and experience.

Cool Blue LLC

Why Work Here?

Team environment! Established company with steady growth! No seasonal work, steady all year long.

Starting pay is based on abilities and experience.

Address

West Port Area
Saint Louis, MO
USA