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Customer Service Representative

Convexx LLC Las Vegas, NV
  • Expired: 26 days ago. Applications are no longer accepted.

Are you motivated, outgoing and customer focused? Do you like talking to people? Are you ready for an exciting and rewarding career as a Customer Service Representative with ConvExx?

We’re looking for detail-oriented problem solvers to join our team.

As a Call Center Representative you will be responsible for interacting with customers to assist in registration, provide information in response to inquiries about our shows, respond to emails and live chats and provide superior customer service to our clients, and customers.

Key Responsibilities

§ Maintain a polite and courteous manner at all times

§ Demonstrate sincere personal commitment to producing high quality work

§ Receive and note customers’ requests and cancellations

§ Refer unresolved customer grievances/issues to designated department for resolution

§ Maintain an acceptable attendance and tardiness record

§ Promote a positive working environment

§ Attend all required meetings

§ Adhere to and ensures all company policies and procedures are maintained

§ Other duties as assigned

Qualifications

§ High School Diploma/GED or Higher

§ 1-3 years customer service

§ Customer Service experience with heavy phone volume and data entry preferred

§ Computer skills including Microsoft Suite of programs

§ Ability to type 35 WPM

§ A flexible and strong team player that can work in a fast paced environment

§ Adaptability to learn new technology and process through training

§ Excellent communication skills, written, verbal, interpersonal and phone

§ Ability to think analytically through conflict resolution with focus on troubleshooting ,critical thinking, and problem solving

§ Ability to multi-task

§ Ability to act calmly under stress and strain

§ Ability to take care of the customer’s needs while following company procedures

§ Ability to communicate with others using the spoken word

§ Ability to get along with a variety of personalities and individuals

Non-Smoking

Working Conditions and Physical Demands

§ Able to sit at and work on a computer with Phone for periods of time

§ Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves

§ Required to be at the work location to perform job functions

§ Ability to speak, hear and see for the assigned work day

§ Repetitive key stroke/data entry for the assigned work day

§ Minimal ambulating

After training the shifts will be 7am - 4pm and 8am - 5pm Monday thru Friday

We look forward to have you join our team!

*You also must like Dogs and not have an issue with the 2nd Amendment

Convexx LLC

Why Work Here?

ConvExx offers a working environment where every employee is family and where passion is just as important as job skills

ConvExx is a trade show and convention management company, handling events all year long, all over the country. We are proud to produce two events in the top 100 in the US as well as small events that we own. All 20 of our employees work hard and play hard and our family atmosphere means that the average employee has been with us five years or more. Casual dress, 100% medical insurance and caring management differentiate our company.

Address

6865 S Eastern Avenue, Ste 101, Las Vegas, NV 89119-0007
Las Vegas, NV
USA