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Security Technician

Convergint Technologies Norfolk, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Security TechnicianLocationNorfolk, VA, VA (On-Premises)Primary OfficeRichmond
2812 East Parham Road
Henrico, VA 23228
United States
DurationFull TimeDesired EducationHigh School / GEDDesired Experience3-5 Years
Working knowledge of any or all of the following products; Lenel, C*Cure, AMAG, Hirsch, DMP, Bosch, ExactVision, Pelco, ONSSI, Milestone is a plus.
ResponsibilitiesOn-site diagnosis of problems or Non-technical fixes

Troubleshoot and repair system failures

Schedule system cleanings and Preventive maintenance

Prioritization and planning as well as System assessments

Interface with cloud based service system

Updating online tickets in a timely fashion

Contacting customer with the estimated time of arrival

Escalation of problems when appropriate

Interfacing with service management and procurement for needed parts

Accurately report service data

Perform service on all installed electronic security system products:

1. Intrusion detection systems and equipment

2. CCTV systems and equipment

3. IP video systems and equipment

4. Access control systems and equipment

5. Network based systems

Provide on-site and remote customer support

Interact in a professional manner with customers to foster positive customer relations

Maintain effective communication with Support Services Team

Communicate serious problems to appropriate team members

Develop working knowledge of all operating standards, practices, and procedures

Complete equipment cleanings as specified by service contracts

Organize and manage truck stock parts and tools

Support special projects as needed
SkillsExceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.

Solid technical skills and experience in electronic security systems.

Solid programming skills and proven ability to troubleshoot problems and look for solutions.

Must be a self-starter and work well without supervision.

Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings.

Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required.

Strong verbal, written and interpersonal communication skills.

Solid organizational skills and the ability to handle multiple projects simultaneously.

Computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications
OtherConvergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Clearance: Current Secret Clearance or the ability to obtain is required. Candidates are subject to background checks and investigations.

Ability to be State certification for security service/installation required

Experience in commercial or government electronic security maintenance, service, or installation preferred

Shift adaptability is a plus

Willingness to work in exposure to elements

Knowledge and awareness of personal safety

Able to stand most of the day, climb a ladder, occasionally life heavy loads (30-50 lbs), and work long hours

Outstanding interpersonal and customer service skills as well as the use of tact and ordinary courtesy is a must

Ability to be State certification for security service/installation required

Experience in commercial or government electronic security maintenance, service, or installation preferred

Shift adaptability is a plus

Willingness to work in exposure to elements

Knowledge and awareness of personal safety

Able to stand most of the day, climb a ladder, occasionally life heavy loads (30-50 lbs), and work long hours

Outstanding interpersonal and customer service skills as well as the use of tact and ordinary courtesy is a must

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Technologies is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at infoshare.convergint.com/careers.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Technologies is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

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Convergint Technologies

Address

Norfolk, VA
USA

Industry

Real Estate

View all jobs at Convergint Technologies