Intermediate Electronic Security System Technician

Join our team at  Convergint Federal Solutions. Become part of one of the nation's leading security integrators for the U.S. Federal Government.

Convergint Federal (CF) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects-from security analyses, engineering and design, through installation, operation and maintenance-using in-house personnel and resources is our biggest discriminator.

CF is seeking a Intermediate Level Electronic Security Service Technician. The position will report to the CF PMO office in Northern, VA. The candidate will support federal government programs efforts throughout CFS.

Provide process-driven technical services including:

On-site diagnosis of problems or Non-technical fixes
Troubleshoot and repair system failures
Schedule system cleanings and Preventive maintenance
Prioritization and planning as well as System assessments
Interface with cloud based service system
Updating online tickets in a timely fashion
Contacting customer with the estimated time of arrival
Escalation of problems when appropriate
Interfacing with service management and procurement for needed parts
Accurately report service data
Perform service on all installed electronic security system products:
   1.     Intrusion detection systems and equipment
   2.     CCTV systems and equipment
   3.     IP video systems and equipment
   4.     Access control systems and equipment
   5.     Network based systems
Provide on-site and remote customer support
Interact in a professional manner with customers to foster positive customer relations
Maintain effective communication with Support Services Team
Communicate serious problems to appropriate team members
Develop working knowledge of all operating standards, practices, and procedures
Complete equipment cleanings as specified by service contracts
Organize and manage truck stock parts and tools
Support special projects as needed

Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (VAR certifications acceptable)

5+ years' work experience in electronics
A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems and life safety systems
Working knowledge of any or all of the following products; Software House C*Cure, Lenel, AMAG, Hirsch, DMP, Bosch, ExactVision, Pelco, ONSSI, Milestone is a plus.
Ability to be State certification for security service/installation required
Experience in commercial or government electronic security maintenance, service, or installation preferred
Shift adaptability is a plus
Knowledge and awareness of personal safety requirements
Able to stand most of the day, occasionally life heavy loads, and work long hours
Outstanding interpersonal and customer service skills as well as the use of tact and ordinary courtesy is a must
Ability to be a team player

ABILITY TO TRAVEL 75% 

Education: High School Diploma

Desired Certifications: Software House, Milestone, Security+, MDI

Other:

         Functional responsibilities may include situations requiring working alone or as part of an installation team in the conduct of an installation and/or services noted above.

         US Citizenship required for all positions.  Candidates shall be able to obtain a US Government SECRET security clearance. The ability to obtain this SECRET security clearance will be contingent on continued employment.

• Must be literate in both spoken and written English.

Additional Information

EOE/M/F/V/D