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Business Continuity Technical Support

Control Risks
Arlington, VA
  • Expired: February 04, 2023. Applications are no longer accepted.

Control Risks is looking to hire a Business Continuity Technical Support Specialist to support a Fortune 100 tech client of ours. The successul candidate will have a background in technical support and customer support and ideally a knowledge of Business Continutiy programs.

  • Serve as the first point of contact for internal customers seeking technical assistance over the phone or via email.
  • Provide quick resolution and excellent customer service.
  • Resolve simple to moderate technical calls from internal customers.
  • Follow-up and update internal customers on status.
  • Manage and track customer communications.
  • Identify and escalate problems that require urgent attention.
  • Perform troubleshooting and root cause analysis using available information sources and/or using data to dive deep.
  • Manage, track, redirect, escalate, and/or close application change requests.
  • Manage and support test environment including testing and production rollouts of changes and enhancements.
  • Liaise with internal information technology support resources and external vendor to support as needed.
  • Identify and suggest opportunities to Invent and Simplify on application improvements and procedures.
  • Manage BCIC Advisory Group schedule, agenda, and meeting minutes.
  • Document and maintain BCIC internal procedures, system requirements, activity reports, training manuals, records, and other documents required.
  • Stay current with system information, changes and updates.
  • Provide support to training video production for end users
  • Train end users
  • Bachelor's Degree or higher or equivalent customer service/helpdesk work experience.
  • 1-2 years of experience in managing problem ticket resolution with internal teams and vendors.
  • Experience with commercial Business Continuity tools.
  • Experience with cloud-based applications, technologies and tools, deployment, monitoring and operation.
  • Two years of Business Continuity, Crisis Management or Risk Management Experience is a plus
  • Proven experience in application support or customer support role.
  • Ability to collaborate with high-performing teams and individuals to accomplish common goals
  • Ability to diagnose, escalate, and resolve application issues.
  • Experience with Jira and Asana applications
  • Experience with BCIC/Infinite Blue business continuity software solution
  • Excellent technical writing skills in English.
  • Strong communication skills.
  • Strong meeting planning and facilitation skills.
  • Highly organized, ability to simultaneously prioritize tasks and handle time-sensitive issues.
  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

Control Risks


Arlington, VA
22201 USA



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