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Desktop Support Technician

Contractor Bridgewater, NJ
  • Expired: over a month ago. Applications are no longer accepted.

Desktop Support Technician - Bridgewater, NJ

Duration: 6 Month Contract to Permanent


The Desktop Support Technician provides desktop technical support, improvement options, and troubleshooting on a variety of subjects, including operating systems, desktop business applications, various specialized applications, hardware configurations, peripheral devices, and all supporting processes.

Primary Responsibilities and Essential Functions:

  • Troubleshoot a variety of hardware, software, and network issues for Windows to identify and resolve end-user issues, including desktop computers, laptops, printers (local and network), other peripherals, and mobile platforms (Apple, Android, and ActiveSync devices).
  • Respond to IT problems in a timely manner, as per service level agreement, and enter documentation of problems into ticketing system (ConnectWise).
  • Advise users, as appropriate, of status updates related to individual trouble tickets, system outages, and other network related conditions.
  • Create and maintain a variety of computer images for Windows to be configured for use on the network.
  • Install and configure software packages and hardware solutions on desktops and laptops using company standard procedures to ensure end-user productivity and efficiency.
  • Train end-users on the standard use of company equipment and best practices to ensure protection of network hardware and software.
  • Communicate to escalation points when individual user issues may be indicative of a larger critical problem (server down, network outage, etc.).
  • Responsible for asset management, loaner equipment pool, Windows and virus definition updates, testing, distribution, collection of returns, and maintaining and updating equipment inventory.
  • Follow strict privacy guidelines when handling sensitive and confidential data while providing support to end-users.
  • Documentation of Hardware/Software Infrastructure as requested
  • Other duties and responsibilities as assigned.

Qualifications & Experience:

  • 3+ years’ experience and/or training in hardware and software installation and troubleshooting and resolving technical problems with desktop computers, laptops, printers (local and network), and other peripherals in a Windows environment.
  • CompTIA A+, Net+, Sec+, MCSA/MCSE Certification a plus.
  • Extensive customer service interaction in person, by phone, and by email, with the ability to communicate technical problems and instructions to end-users in terms that are easy to understand.
  • Strong written and oral communication skills.
  • Effectively collaborate with team members to identify, plan, and deploy technical solutions.
  • Ability to multitask and work under deadlines to complete support requests and projects.

Education & Skills:

  • Technical degree or equivalent work experience.
  • Experience in a regulated environment (Pharmaceuticals) preferred.
  • Proficiency in Windows Desktop Operating Systems (Windows 7 & 10).
  • Proficiency in Microsoft Office Applications.
  • Ability to support validated applications (GxP, GMP) preferred.
  • Strong written and oral communication skills.
  • Ability to multitask and work under deadlines to complete support requests and projects.
  • Knowledge of commonly used concepts and procedures for installing, maintaining, and troubleshooting technology hardware and software.
  • Familiarity with mobile device hardware and software (iOS, Android, Windows Phone, etc.).
  • Troubleshooting to diagnose and resolve hardware and software problems.
  • Installation and troubleshooting of printers and scanners ranging from personal to large format.
  • Network connectivity configuration and support for TCP/IP, VPN clients, LAN/WAN, and Wi-Fi.
  • Experience with networking hardware such as routers, switches, Wireless Access Points.
  • Experience with basic administration of current Network Operating Systems (Windows Server 2012, 2016), Microsoft Exchange.
  • Working knowledge of Analog/IP Phone Systems.
  • Experience with ERP Systems such as Microsoft Dynamics preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Bridgewater, NJ