Contractor In Charge is looking to hire a full-time or part-time remote Customer Service Rep / Home Services Dispatcher to join our team. In this role, you can expect to answer questions and dispatch technicians for our electrical, HVAC, plumbing, and other home services clients. This dynamic CSR position offers the flexibility of working either full-time or part-time with hours ranging from 30-40 hrs/week depending on part- or full-time status. Are you looking for a flexible remote CSR position? Do you enjoy providing great customer service in a fast-paced environment? Are you a team player looking for a solid team to join? If so, read on about this remote dispatcher position!
This Customer Service Rep / Home Services Dispatcher position pays a competitive base hourly wage, and we also offer generous benefits including paid training, flexible work schedules, and a supportive team! If this sounds like the opportunity as a home services dispatcher that you've been looking for, apply today!
ABOUT CONTRACTOR IN CHARGE
Our mission is to help small business owners in the home service trades increase the booking of their inbound phone and email leads. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's appointments. In the industry, we are known for our professionalism and strong call-handling skills. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!
Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and perks such as remote work-from-home opportunities.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP
As a CSR / Home Services Dispatcher, you awake each day ready to ensure that our customers are being heard and receiving the best customer service possible. Your positive, friendly disposition comes through in all your interactions and is one of the reasons our customers enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. As an excellent CSR, you listen attentively so that you can accurately assist clients by scheduling appointments for electrical, plumbing, HVAC or the needed service technician to repair, replace, or perform preventative maintenance.
In addition to providing excellent customer service over the phone, you enjoy working closely with clients to help guide them toward products and services that may benefit them in the long run. You are a natural when it comes to navigating difficult conversations, and your ability to diffuse concern helps to not only make your customers feel attended to, but helps you meet your personal sales and customer service goals! You feel good about ensuring that our customers are satisfied, all parties are well-informed, and everything runs smoothly.
CUSTOMER SERVICE REP QUALIFICATIONS
- High school diploma or equivalent
- Simple computer and Microsoft Office literacy
- Able to type 30 WPM
- Computer equipment and internet may be required
Any experience with Service Titan, Field Edge, HouseCall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home services experience would also be helpful! Do you have a quiet, closed off, and distraction-free at home office you cannot wait to start using? Are you dependable? Do you enjoy interacting with people and understand good phone etiquette? Are you organized and able to prioritize tasks effectively? Do you have good communication and sales skills? Are you attentive to detail? Are you friendly and able to empathize with others? Are you calm and patient? If so, you may be perfect for this remote CSR position!
CUSTOMER SERVICE REP WORK SCHEDULE
This a full-time or part-time remote, work-from-home customer service position. The full-time hours range between 30-40 hours a week and the part-time hours typically range between 15-25 hours a week but can flex between 10-30 hours depending on call volume. We are looking for dispatcher candidates that can work multiple shifts, seven days a week.
ARE YOU READY TO JOIN OUR CSR TEAM?
If you feel that you would be a good fit for this customer service rep position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Contractor In Charge