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Sales and Customer Service Representative

Continental Datalabel Inc
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Continental Datalabel is one of the top five manufacturing companies in the United States in our field. We are a specialized converter of laminated paper products which has been in business for over 40 years. Our corporate headquarters is located in the Northwest Chicago suburbs; we have additional facilities in New York, Los Angeles, and Atlanta. Continental Datalabel has an excellent opportunity for a candidate who thrives at being on the phone & helping customers.

Primary Duties and Responsibilities

- Provide one call customer support with minimal phone transfers.

- Provide customer service support including product availability, pricing, shipment tracking, order placement, invoicing, copy/email/ fax correspondence, general questions and issue resolution.

- Receive, enter and review catalog and custom orders received via phone, fax, or email.

- Enter and verify accurate shipping charges

- Provide customer service support for all custom quotations and orders

- Prepare required shipping documents based on delivery type or location.

- Contact customers with questions or updates on orders.

- Document and enter returns/ credits.

- Enter and track custom ribbon orders.

- Process and review order reports.

- Sales support by making outbound calls to customers.

- Gather and enter information for new customer credit application and forward to Accounts Receivable.

 

 

Additional Duties and Responsibilities

- Suggest and participate in implementation of changes to improve the organization.

- File documents in proper order and to appropriate accounts.

- Explain and offer guidance on policies and procedures.

- Collect data, enter, and review custom orders received via phone, fax, or email.

- Backup support to specific customer accounts as needed.

Company Description
Continental Datalabel is one of the top five manufacturing companies in the United States in our field. We are a specialized converter of laminated paper products which has been in business for over 40 years. Our corporate headquarters is located in the Northwest Chicago suburbs; we have additional facilities in Dallas, New Jersey, Los Angeles and Atlanta. Continental Datalabel is an employee and family oriented company. Join our team, we have a solid team with many of the members having over 20 years of experience.

Continental Datalabel Inc

Address

9602 Dilworth Rd

Dallas, TX
USA

Industry

Business