Remote Healthcare Customer Service Representative (Hiring ASAP!)

Customer Service Representative - Remote

Friendly and professional Customer Service Representatives are currently needed for REMOTE positions in Philadelphia, PA! As a Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence. These temporary positions offer $15/HR!

Responsibilities of the Customer Service Representative include:

• Answering questions and resolving issues from members, providers, and plan sponsors.
• Coordinating work to appropriate staff/business areas as needed.
• Documenting interactions with members, providers, or other necessary parties to track contact reasons and trending.
• Performing a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Utilizing applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.
• Delivering excellent customer service at all times to both internal and external customers.
• Attending all training days (training hours will be Monday through Friday from 8:30am to 4:30pm).
• Working shifts between the hours of 8am and 8pm

Requirements of the Customer Service Representative:

• High school diploma/GED (Bachelor's degree preferred)
• Excellent communication, interpersonal, and customer service skills
• Health Care and Call Center Experience preferred
• Insurance, Insurance Billing, or nursing related experience a plus