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Mortgage SPOC Supervisor

Contemporary Staffing Solutions Fishers ,IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

Essential Job Functions:
• Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.
• Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.
• Work with borrower on repayment plans to get them back to a current status.
• Assist the borrower with loss mitigation options, how to apply, and status updates.
• Must be familiar with investor guidelines and available programs.
• Remain as the single point of contact until the borrower is current or approved for loss mitigation.
• Maintains confidentiality of customer’s non public information.
• Provides written and verbal responses to customer inquiries as needed.
• Answers inbound/outbound calls involving customer service and collection issues.
• Must have active and fully transferable NMLS Safe Act license or ability to obtain within 120 days of employment

Other Related Duties:Customer service, collections, and loss mitigation experience in a mortgage environment.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:
• High school diploma or GED required
• Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.

• Schedules:
• The department is open from 8am-7pm so possible shifts include: 8:00-5:00, 9:00-6:00 or 10:00-7:00 + 1 Saturday normally the 3rd Saturday with a week day off
• Must be open to any of the 3 schedules

Company Description
CSS is a National Staffing and Recruitment provider specializing in niche recruitment, placing professional talent in Accounting and Finance, Human Resources, Sales and Marketing, Call Center and Office, and Technical positions. At CSS, we consistently strive to meet the needs of our clients and candidates by understanding their expectations to produce the perfect match! We focus on the business growth plan, company culture, and the skill set of the candidate to make a highly effective match.

Contemporary Staffing Solutions

Why Work Here?

Full benefits package, career growth opportunities, 401K plan, paid holidays/vacation/PTO, rewards programs

CSS is a National Staffing and Recruitment provider specializing in niche recruitment, placing professional talent in Accounting and Finance, Human Resources, Sales and Marketing, Call Center and Office, and Technical positions. At CSS, we consistently strive to meet the needs of our clients and candidates by understanding their expectations to produce the perfect match! We focus on the business growth plan, company culture, and the skill set of the candidate to make a highly effective match.

Address

Fishers, IN
USA

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