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Healthcare Call Center Representative (Open Enrollment)

Contemporary Staffing Solutions Philadelphia, PA
  • Posted: 5 days ago
  • $14 to $16 Hourly
  • Full-Time
  • Benefits: Medical

We are seeking a Healthcare Customer Service Representative (Open Enrollment) to join our partner's team for the 2019 Open Enrollment season! You will be responsible for helping customers by providing product and service information regarding health insurance.

OEP Healthcare CSR Responsibilities:

  • Handle a high volume of customer inquiries and complaints regarding health and welfare plans.
  • Provide information about the products and services
  • Written correspondence
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

OEP Healthcare CSR Qualifications:

  • 2+ years of call center experience required and at least 1 year of experience within healthcare
  • Above average written communication skills required
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Contemporary Staffing Solutions

Since 1994, Contemporary staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Mortgage, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Graduates & Students. As an independent company, CSSvSource has been offering Managed Service Programs as a preferred supplier and/or vendor neutral (MSP) with an option as a Vendor Management System (VMS). We deliver best in class risk mitigation, requisition management & data visibility covering all contingent and SOW workers. People & Opportunity Meet at CSS! Check out our Internal Team – we work hard & play hard!

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