DIRECT HIRE OPPORTUNITY $32,000 MUST BE ABLE TO WORK 1PM-10PM WITH ROTATING SATURDAYS!
Multiple friendly, experienced Customer Care Representatives are needed to assist customers with their mortgage needs in Marlton, NJ! The Customer Care Representatives will assist in an inbound/outbound call center providing customer service, collections, or loss mitigation. These direct hire positions offer $32,000 per year!
Responsibilities of the Customer Care Representatives include:
- Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines to maintain service level expectations and deliver quality service to customers.
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
- Maintains confidentiality of customer’s nonpublic information.
- Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
- Provides written and verbal responses to customer inquiries as needed.
- Completes additional job duties as assigned.
Requirements of the Customer Care Representatives:
- HS Diploma or GED
- At least one year of previous customer service/call center experience required
- Previous mortgage call center experience preferred
- Strong verbal and written communication skills
- Data entry experience
- Able to work the following schedule: Monday to Friday, 1 PM to 10 PM with occasional rotating Saturdays required