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Customer Service Representative -

Contemporary Staffing Solutions Pipersville, PA

  • Expired: September 26, 2020. Applications are no longer accepted.
Job Description :


job-seekers are needed for aposition in As the Customer Service Agent, you will primarily be responsible for answering and satisfying in-bound customer calls in a high-volume environment, assisting customers with placing orders, contacting customers about orders, and assisting with special projects as needed. This long-term temporary position offers $18/an HR.



Responsibilities of the Customer Service Representative  include:



  • Entering phone orders quickly and accurately.

  • Ensuring that the employee’s DLD, shipping address, part numbers, logo and order type is correct.

  • Checking customer allowance balances and verifying the information is correct.

  • Troubleshooting allowance problems and escalating to the Customer Service Manager when necessary.

  • Handling catalog requests and sending to the appropriate person.

  • Processing rush and same day order requests.

  • Answering inquiries regarding delivery dates, back ordered items and track customer shipments if necessary.

  • Assisting customers in selecting appropriate merchandise.

  • Transferring calls to the appropriate department as required or contact other departments to obtain information to questions you cannot answer.

  • Communicating issues that you cannot solve to the Customer Service Manager in a timely manner and clearly.

  • Working with team members well and communicate with them effectively.

  • Performing other duties and projects as assigned.


  • Required Qualifications :

    Requirements of the Customer Service Representative Include:



  • High School Diploma or equivalent required.

  • Minimum 1 to 3 years prior inbound customer service call experience strongly preferred.

  • Excellent customer service skills, including the demonstrated ability to effectively build rapport with customers.

  • Bilingual a plus.

  • Strong computer skills.

  • Ability to work effectively in a fast paced, team environment.




  • Contemporary Staffing Solutions

    Contemporary Staffing Solutions's Logo

    Address

    Pipersville, PA
    USA

    Industry

    Business

    View all jobs at Contemporary Staffing Solutions