CSS is currently seeking a Direct Hire Call Center Representative in the Beaverton area!
Position: Customer Care Representative
Duration: Direct Hire
Start Date: August 2020
Pay: $ 15.50-16.00/hour
Location: Beaverton, OR
- Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
- Maintains confidentiality of customer’s nonpublic information.
- Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
- Provides written and verbal responses to customer inquiries as needed.
- Additional job duties as assigned. Able to demonstrate a willingness to learn
- Computer proficiency is essential
- Able to adhere to schedules, multitask and meet deadlines
- Demonstrates good listening skills, strong customer service skills
- Professional communication skills (both verbal and written)
- Able to work in a fast-paced team environment
- Call center experience
- Excellent communication skills
- Strong conflict resolution skills
- Attention to detail
- Proficient in MS Office
Contemporary Staffing Solutions
Why Work Here?CSS is a National Staffing and Recruitment provider specializing in niche recruitment, placing professional talent in Accounting and Finance, Human Resources, Sales and Marketing, Call Center and Office, and Technical positions. At CSS, we consistently strive to meet the needs of our clients and candidates by understanding their expectations to produce the perfect match! We focus on the business growth plan, company culture, and the skill set of the candidate to make a highly effective match.
Rapidly expanding company, full benefits package, generous PTO and more!