Client Service Representative

Customer Service Associate

An entry-level job-seeker is needed for a Customer Service Associate position in Wilmington, DE! As the Customer Service Associate, you will be responsible for the resolution of customer issues related to the company's platform for healthcare and financial transactions. This is a full time, direct-hire position offering $23/hr!

Responsibilities of the Customer Service Associate include:

• Answering phone calls and e-mails from customers in a professional and courteous manner.
• Resolving customer issues in an effective and expedient manner
• Creating and maintaining case documentation in the CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
• Performing root-cause analysis, developing logical conclusions, and suggesting appropriate workarounds
• Managing escalation of incidents within Customer Service and to other departments

Requirements of the Customer Service Associate:

• Bachelor’s Degree REQUIRED
• Sound judgment in setting customer expectations and managing sensitive customer situations
• Excellent organizational skills in managing timelines of customer issue resolution
• Knowledge of healthcare or financial applications preferred
• Excellent oral and written communication skills

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the client’s best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented workflow, and with real cross-training. The CSS team coaches you with current business intelligence so that we can manage your expectations. It’s what makes CSS great and, most importantly, FUN to work with!