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Benefits Customer Service Representative

Contemporary Staffing Solutions Tempe, AZ

  • Salary $15 to $16 Hourly
  • Benefits Offered Medical, Dental
  • Employment Type Full-Time

CSS is currently seeking a Benefits Representative located in Tempe, AZ.

Location: Tempe, AZ.

Hours: Flexible with hours between 8am and 8pm M-F

Pay: $15/hr

Key Responsibilities

  • The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
  • Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Maintain diplomacy and tact while dealing with upset or escalated callers
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

The Requirements

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
  • Working knowledge of health and welfare and/or defined benefit pension plans a plus
  • Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred
  • Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times)
  • Fluent in Spanish a plus
  • Associate or Bachelor’s degree preferred


  • GREAT work culture
  • Get a bonus if they go to work on time everyday
  • Run contests on the floor
  • One candidate we placed there before made $600 in bonuses
  • Have a wall of recognition with all of their employees

Contemporary Staffing Solutions

Why Work Here?

Great company culture and fun work environment!

Since 1994, Contemporary staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Mortgage, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Graduates & Students. As an independent company, CSSvSource has been offering Managed Service Programs as a preferred supplier and/or vendor neutral (MSP) with an option as a Vendor Management System (VMS). We deliver best in class risk mitigation, requisition management & data visibility covering all contingent and SOW workers. People & Opportunity Meet at CSS! Check out our Internal Team – we work hard & play hard!


Temple, PA USA
Tempe, AZ