CSS is currently seeking multiple Customer Service Reps located in Exton, PA.
- 1:00pm to 9:00pm
- 3:00pm to 12:00am
Location: Exton, Pa
CUSTOMER SERVICE REP JOB DESCRIPTION:
- Communicates with Customers via phone to furnish information requested by our Customers.
- Actively works to convert incoming Customer calls into reservations.
- Determines location and availability of units. As a confident storage expert, completes rental reservation information.
- Answers questions and complaints concerning billing and account information, refers complaints to designated departments or stores for investigation.
- Provides outstanding Customer Service to external and internal Customers.
- Meets operational performance standards including quality and sales productivity.
CUSTOMER SERVICE REP REQUIREMENTS:
- Sales drive and acumen; ability to work in a metrics-oriented environment
- Open and receptive to coaching and feedback
- Professional demeanor
- Strong verbal and written communication skills; conveys an enthusiastic voice tone and inflection
- Works well in a busy environment and can meet deadlines
- Able to work independently with minimal supervision
- Must be flexible with schedule and able to work weekends and evening hours
- Call Center experience is a plus
- Bilingual is a plus!