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Customer Care Representative

ConstructConnect South Salt Lake, UT
  • Posted: April 27, 2019
  • Full-Time

What You Will Do

The Customer Care Representative will be responsible for answering incoming phone calls, responding to questions and providing excellent service.

Your Day to Day Essential Duties

  • Answer incoming phone calls regarding customer questions for all departments.
  • Effectively identify customer needs and provide appropriate solutions.
  • Build strong, trusting relationships with new and existing customers.
  • Pay invoices.
  • Create tickets for technical support.
  • Manage duplicate accounts.
  • Oversee customer trainings.
  • Any other duties as assigned.

What You Bring to the Team

  • High school diploma OR six (6) months of successful experience in a ConstructConnect Customer 4 Life role OR twelve (12) months of successful experience in a ConstructConnect role.
  • Perpetually exhibits the ConstructConnect values
  • Positive attitude
  • Willing to change and grow personally and professionally
  • Customer service experience
  • Thirst for knowledge
  • Attentive to detail
  • Team player
  • Strong communication and organization skills
  • Personable and comfortable interacting with customers over the phone daily and in person
  • Must be reliable


Physical Demands and Work Environment:

  • Must be able to remain in a stationary position 50% of the working day
  • Needs to occasionally move about the office to communicate with staff and attend meetings
  • Constantly operates a computer
  • Frequently communicates verbally with peers and management
  • Must be able to analyze detail close-up

 

ConstructConnect

Address

South Salt Lake, UT
USA

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