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Customer Service Representative

Consolidated Credit Counseling Services Plantation ,FL
  • Posted: 17 days ago
  • $24,036 to $35,827 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 

Customer Service Primary Responsibilities:

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

Customer Service General Description:

  • Researching of caller transactions.
  • Processing caller requests.
  • Helping callers understand account information.
  • Providing issue resolution.
  • Responding to inbound caller inquiries,
  • Send educational material that are responsive to our callers' needs,
  • Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
  • Resolve creditor & or caller inquiries by making outbound calls.
  • Any other tasks as assigned by the Supervisor
  • Handle Customer Service issues for clients
  • Bilingual a Plus ( English / Spanish )

Customer Service - Minimum Requirements:

  • High School diploma
  • Strong people skills and be able to communicate effectively both orally and in written form
  • Knowledge and use of PC Systems and MS Office applications is a must
  • Competency in a service organization environment
  • Ability to work independently
  • Self-motivated, willingness to constantly improve
  • Attention to detail and be able to multi-task and prioritize work on a daily basis
  • Be able to work Monday - Thursday 11:30 am to 8:00 pm and Friday 8:30 am to 5:00 pm
  • Bilingual a Plus ( English / Spanish )

This position is full time and operates in a state of the art call center.

Bilingual a Plus ++ ( English / Spanish )

Benefits Include:

Guaranteed Weekends Off

Medical/Dental/Vision

Bilingual a Plus ( English / Spanish )

Paid Time Off

401k - with 50% match

Life & Disability

Paid Holidays

Job Type: Full-time

Key Words: Customer Service, Client Services, Customer Care, Retail, Customer Associate, Help Desk, Customer Service Representative, Customer Services, Client Services, Customer Relations, Customer Kiosk Assistant, Customer Support, Customer Call Center Representative.

Consolidated Credit Counseling Services

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