Member Service Representative (Floating Position)

If you are looking for a rewarding career where you get to make a difference in your community by helping people financially, look no further! Consolidated Community Credit Union is looking for driven Member Service Representatives to join our growing team. Partnering with some of Oregon’s most influential companies along with the communities we are proud to be a part of, we are on a mission to improve people’s financial futures the way only a community credit union can – by building enduring, long-lasting relationships with our members. We take pride in the outstanding service we offer, helping members save money since 1954.

If you excel at customer service, have a passion for helping people, a knack for problem-solving, a strong eye for detail, the ability to make sound decisions, and are comfortable cross-selling banking products and services, we would love to hear from you!

Not only could you be a part of an energetic and collaborative team, you’ll also receive an excellent, competitive compensation package including:

· Generous sales incentive program - so you can earn more for outstanding performance.

· Paid holidays, vacation, and sick leave - to promote a healthy work/life balance.

· Medical, dental, vision, and Rx coverage - so you have access to the healthcare you need.

· Disability, Life, AD&D, and other coverage - so you have peace of mind from the unexpected.

· HSA plans - to help offset many healthcare costs.

· FSA plans - to help offset a variety of health and/or dependent care expenses.

· 401k program - with 8% profit sharing contribution.

· Annual contribution to Pension Plan of 2.5% - in addition to the 401k plan.

· Employee Assistance Program - to support a full range of personal issues.

· Service Awards, Year-end Bonuses - and other employee appreciation perks!

What you’d be doing

· Exhibiting our service standards to consistently provide our members with an outstanding banking experience in-person, by phone, and through email.

· Responding to member requests, problems, and complaints directly or in collaboration with team members from other departments and branches.

· Identifying member needs to cross-sell appropriate products and services that help them save time and money.

· Performing monetary and non-monetary teller transactions for members efficiently and accurately, including deposits, payments, and withdrawals.

· Providing assistance with other operational activities like new account processing, wire facilitation, ATM settlement, IRA and Visa/Debit card processing, and more.

· Following internal policies and procedures to mitigate risk, promote security, and be in compliance with all applicable banking regulations.

· Other duties as assigned by management.

Desired Qualifications

· Minimum of 6 months working in a fast-paced, in-person customer service role.

· Superior customer service, task management, and problem resolution skills.

· Excellent email, phone, and PC skills, working knowledge of Microsoft Office programs, and ability

· Experience in cash handling and/or balancing a cash drawer is a plus.

Physical Requirements

· Repeating motions that may include the wrists, hands, and/or fingers.

· Ability to use a keypad and keyboard and mouse for extended periods of time.

· Vision and hearing to normal range (or corrected).

· Adjusting, lifting, carrying, or pushing/pulling objects up to 25 pounds in all directions.

· Remaining in a stationary position, often standing or sitting for prolonged periods.

· Moving about to accomplish tasks or moving from one work site to another.

· Occasional shift rotation (may require earlier or later hours) and travel to other branch locations.

Other Requirements

We hold all our employees to high standards by performing credit and criminal background checks.

Reliable transportation. Employees must be able to infrequently travel between branches.

Ability to follow all credit union policies and procedures as well as all banking regulations and federal, state, and local laws.

Hours of Operation

Monday - Friday 9 AM - 5 PM

Diversity, Equity, Inclusion, and Belonging

We believe that diversity drives innovation and that the uniqueness of our employees and members are what drive us forward each day.

Equal Opportunity Employer

Consolidated Community Credit Union (CCCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CCCU is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Applicants that need assistance with completing the application due to disability may contact us to request a reasonable accommodation.