Receptionist Administrative Assistant

Client Support Specialist

The Northern Virginia office of a successful law firm is currently seeking a Client Support Specialist to provide excellent client services to consumers and work closely with the firm’s Community Association Collection practice. In this important role, you will be responsible for answering all incoming consumer calls, returning all missed consumer calls and voicemails, and updating the database with new information.

Qualified applicants should have one year of administrative and/or clerical support in a professional services environment, and/or prior high-touch client service experience. We are seeking applicants with strong communication and organizational skills that can thrive in a fast-paced work environment.

Responsibilities:
Communicates with consumers by telephone regarding their accounts.

• Communicates to each consumer the required FDCPA disclosure (a scripted statement).
• Obtains each consumer’s full name, address, Association name, contact number, email address, and complete summary of the inquiry. Advises each caller that their request will be addressed promptly.
• Emails all information collected from the caller to the assigned attorney and paralegal.

The law office offers free parking but is not metro accessible. Apply today for consideration.