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Level 1 Helpdesk Analyst

Connection Schaumburg, IL
  • Posted: over a month ago
  • $25 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Connection Services has a fantastic opportunity for a Helpdesk Analyst in the Schaumburg, IL area. This is an immediate opportunity with a prestigious VAR in the suburbs.

The Help Desk Analyst, will assist with any questions pertaining to WIN10. Would be part of a team assisting in the updating of over 13K devices from WIN7 to WIN10.

Candidate with have a solid understanding of WIN0. The ideal candidate will answer all level 1 WIN10 questions. The candidate must have solid knowledge of WIN10 to understand when to escalate any issues to the next level.

Description:

· Will provide phone support to end users – handling all level I and some II calls

· Attempting to resolve end user issues on the first call

· Escalating issues to other resolver groups as necessary

· Logging, tracking, and reporting all call activity into a ticketing system

· Provide troubleshooting support to all end users

· Will support all hardware and software issues

· Will assist with any printer issues and devices

Qualifications:

· 2 years IT experience – Helpdesk support handling hardware/software/printer issues

· Some WIN10 knowledge

· Some Experience handling network devices issues

· Very strong customer service skills over the phone

· Some knowledge of networking concepts and protocols

· Some Active Directory experience

Send resumes to rocio.bonilla@connection.com for consideration.

To learn more about Connection or to apply directly through our website, please visit https://recruiting.adp.com/srccar/public/RTI.home?d=External&c=1072441. Register to receive daily job updates!

Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

Connection

Why Work Here?

Great Benefits!

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, healthcare, and education markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. Additionally, we deliver global procurement solutions through our network of 500 suppliers in 174 countries. Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our goal is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments.

Address

Schaumburg, IL
USA

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