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Help Desk Analyst

Connection, Inc.
Durham, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Connection has a fantastic opportunity through our IT division in Durham, OR. We are looking for a talented Help Desk Analyst. This is a full time direct opportunity with excellent benefits.

The Help Desk Analyst’s primary role is to deliver support to end users around how to best utilize various types of hardware and software efficiently and effectively to fulfill business objectives. The Analyst will field incoming phone calls, support tickets and Help Desk email requests, obtaining and documenting all pertinent end user identification, scope, and severity of the requests.  

·       Assist end users with their questions and issues with the various Software and Hardware deployed throughout the organization.  
·       Responsible for meeting or exceeding assigned service goals and/or responding to IT Trouble Tickets in accordance with established Best Practices. 
·       Diagnose and repair computer and printer malfunctions; troubleshoot software and hardware problems
·       Maintain PC hardware and software databases 
·       Acts as the liaison between branches/departments and the IT Department for support needs.
·       Support of Windows 10 operating system; maintain standard desktop images, image and deploy new devices as needed using Microsoft MDT
·       Support of Microsoft Office Client software such as Office 365 and ability to perform migrations


·       A minimum of three plus years working experience a bachelor’s degree from an accredited college or university with major coursework in Computer Information Systems or a closely related field and a minimum of one year applicable experience
·       MS Office, Windows
·       In-depth, hands-on knowledge and experience with enterprise and desktop applications, including the Microsoft Office 365 suite of products. 
·       Must be willing to work shifts on Saturday mornings as required.  
·       A+ certification is a plus!
Send resumes to for consideration.

To learn more about Connection or to apply directly through our website, please visit Register to receive daily job updates!

Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.


Connection, Inc.


Durham, OR



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