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Desktop Support Technician

Congruex Boulder, CO
  • Expired: over a month ago. Applications are no longer accepted.

SUMMARY

Responsible for maintaining high caliber of customer service in regards to troubleshooting, maintenance, and training customers on tools/hardware.

JOB RESPONSIBILITIES (Including, but not limited to:)

  • ·Respond to all user requests via emails, phone calls and walk-ins
    • Create, manage and work all ticket requests in the IT ticket management system
      • Resolve all level one and some low level two IT related issues
      • Escalate unresolved issues to senior IT support
      • Coordinate and follow-up on all tickets for all levels of support
      • Provide detailed information regarding the solution of all tickets
      • Add resolutions of recurring issues to the IT knowledge base
    • Install, maintain and troubleshoot all software and application related issues
      • Microsoft Windows (2000, XP, Vista, 7)
      • Microsoft Office (2003, 2007, 2010)
      • Adobe (Reader, Acrobat)
      • Autodesk Autocad
      • Web browsers (Internet Explorer, Firefox, Chrome, Safari)
      • All other applicable applications deemed necessary
    • Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers
    • Create, deploy and manage desktop and laptop images
    • Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
    • Coordinate the creation of all new user accounts
    • Assist users with managing all user accounts
    • Inventory all hardware and software for all locations
      • Physically inventory all hardware annually
      • Weekly inventory all software
    • Assist with special projects as deemed necessary

REQUIRED SKILLS AND QUALIFICATIONS

  • High school diploma or GED equivalent.
  • Bachelor’s degree (in Science, Technology, Engineering or Mathematics) preferred.
  • Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
  • General networking (TCP/IP, DNS, and WINS)
  • Windows XP, Vista, Windows 7 and Linux/Unix (preferred but not necessary)
  • MS Office, Adobe Products, Autocad, Quickbooks and WEB applications
  • Experience performing virus removal in applications such as mail ware
  • Accustomed to working in a fast paced and changing environment
  • Deadline driven, self-motivated, and technically savvy.
  • Excellent verbal and written communication skills.
  • Superior time management skills.
  • Strong attention to detail.
  • Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.
  • Critical thinking skills; make assessments and provide solutions to problems.
  • Superior customer service. Dedication to providing customers “White Glove Service”.

Congruex

Why Work Here?

Lots of room for growth and great benefits within an in-demand industry!

Congruex was formed to take advantage of the tremendous demand for network engineering and construction. Congruex intends to acquire great companies in the engineering and construction industry and combine these companies to create a nationwide capability to perform any of the engineering or construction disciplines on a stand-alone basis, or on an end to end, turn-key basis. Congruex took first steps towards building this platform by closing the acquisitions of CCLD Technologies and CHC Consulting, LLC, two leading telecommunications construction management and engineering firms in late 2017. In late 2018, Congruex acquired White Construction to further expand capabilities.

Address

Boulder, CO
USA

Website