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Remote Customer Service Advisor
Confidential San Jose, CA

Remote Customer Service Advisor

Confidential
San Jose, CA
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description
Note: This employer is open to candidates who want to work remote.

Remote Customer Service Advisor

Job Description:
Are you passionate about delivering exceptional customer experiences? We are seeking Remote Customer Service Advisors to join our team. As a Customer Service Advisor, you will be responsible for providing high-quality support to our valued customers through various communication channels while working remotely.


Key Responsibilities:

  1. Customer Support: Provide prompt and courteous assistance to customers via phone, email, chat, and other communication channels.
  2. Issue Resolution: Effectively troubleshoot and resolve customer inquiries, concerns, and complaints to ensure a positive experience.
  3. Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
  4. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions in our database.
  5. Communication Skills: Demonstrate excellent verbal and written communication skills to convey information clearly and professionally to customers.
  6. Problem-Solving: Utilize critical thinking and problem-solving skills to address complex customer issues and escalate as needed.
  7. Adaptability: Adapt to changing processes, procedures, and customer needs to deliver consistent and effective support.

Qualifications:

  1. Customer Service Experience: Previous experience in a customer service role, preferably in a remote or call center environment.
  2. Communication Skills: Strong verbal and written communication skills with the ability to empathize and connect with customers.
  3. Problem-Solving Skills: Proven ability to analyze situations, identify solutions, and effectively resolve customer issues.
  4. Tech-Savvy: Comfortable using customer service software, CRMs, and other communication tools.
  5. Empathy: Ability to understand and empathize with customers' perspectives while maintaining professionalism.
  6. Time Management: Excellent organizational and time management skills to handle multiple tasks efficiently.

Location:
Remote (Work-from-Home)


How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience.


Join our team and be part of a team dedicated to providing outstanding customer support from the comfort of your own home. We look forward to welcoming enthusiastic and customer-centric individuals to our remote team!

Interested in working from home? This employer is open to candidates who want to work remote.

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Address

Confidential

San Jose, CA
95113 USA

Industry

Business

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