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Health IT Program Manager

Confidential Gaithersburg, MD
  • Expired: over a month ago. Applications are no longer accepted.

We are searching for a Program Manager for a long-term federal contract in Bethesda MD.

Location: Bethesda MD

Program Description:

The Information Technology Application Center (ITAC) is a component of one of the institutes within NIH and plays a central role in providing and supporting the resources needed to further the biomedical research mission of the institute. ITAC provides the infrastructure and support functions for which all the user research and funding data is derived, moved, and stored. ITAC also hosts applications that are used by other institutes and by other offices within Health and Human Services (HHS).

Responsibilities:

  • Plan, implement, and manage performance of contract duties.
  • Establish and maintain cooperative working relationships with a diverse group of staff members, stakeholders, and customers.
  • Apply a wide range of traditional and agile principles/practices to provide responsive and effective management solutions.
  • Analyze program and project management needs and tailor industry best practices to suit the customer environment.
  • Work with stakeholders to define clear project objectives and requirements, agree on priorities, communicate progress updates and demonstrations, resolve issues and conflicts, and provide responsive change management.
  • Work with cross-functional teams with diverse technical skill sets to support successful performance across operations and projects.
  • Monitor performance objectives, implement outcomes-based performance measures and management frameworks; evaluate performance; identify improvement recommendations; provide training and mentoring as needed to ensure consistency and adherence to standards.
  • Develop and maintain both programmatic and technical documentation.
  • Raise issues, risks, and exceptions; assess impact, probability, and response alternatives; devise risk management strategies and engage appropriate stakeholders; follow-through to resolution.
  • Participate in weekly meetings and progress briefings to the customer; follow up on direction given by customer, action items, questions, documentation, etc.
  • Serve as the single point of contact for customer leadership and corporate executive management.
  • Work with corporate organizations such as Human Resources and Recruiting to ensure appropriate staffing and engage reach-back resources as required.

Requirements/Qualifications:

  • Bachelor’s Degree in computer science or other relevant field.
  • PMP or PgMP certification (Active PgMP highly preferred).
  • ITIL v3 Foundation certification and experience in ITIL-based processes.
  • 10+ years project management experience, working with cross functional teams.
  • 7+ years supervisory experience.
  • Ability to think analytically and strategically to provide the thought leadership necessary to introduce incremental and evolutionary change.
  • Ability to manage complex tasks and adapt to rapidly changing requirements.
  • Ability to analyze problems with a flexible and creative approach and then propose multiple alternative solutions.
  • Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders.
  • Self-starter and quick learner with lots of initiative, working independently without day-to-day supervision of tasks and proactively seeking solutions to problems.
  • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability.
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint), Project, and Visio.
  • Experience with one or more development, release, change, inventory, knowledge management, and end-user support systems such as: Atlassian JIRA, Microsoft Team Foundation Server (TFS), Git, Serena, Subversion, Innotas, Microsoft SharePoint, ServiceNow, etc.
  • Must meet all requirements for obtaining and maintaining a Public Trust Clearance.

Desired Qualifications:

  • Master’s degree in Business, Information Systems, or related discipline
  • ITIL Intermediate or Expert certification
  • Agile certification (Certified ScrumMaster (CSM), PMP-ACP, or equivalent)