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Desktop Support

Confidential Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.

TRC Professional Solutions has an active contract-to-hire opportunity immediately available with a growing client on Atlanta's north end for a Desktop Support professional. Our client is looking for someone with hands-on experience given the duties and responsibilities below to come aboard and join their team.

This is a great work environment and would be an outstanding organization to put on one's resume.

Responsibilities include:

  • Performing technical and administrative functions to support user desktop needs.
  • Configuring and installing software for users' desktops and laptops.
  • Participating in the installation and rollout of new software packages, upgrades and new desktop hardware.
  • Troubleshooting user desktop computing issues and escalates to next level support when necessary.
  • Supporting phone, voice mail, video conference system and other user technologies to meet user service requests.
  • Referring hardware or software problems or defective products to vendor or technician for services
  • Daily interaction with IT staff, management, and internal users within local facilities.
  • Vendor interaction on an as-needed basis

Preferred Experience

  • Associate's degree in a technical field
  • Microsoft technical certifications MCSA and MTA

Required Experience

  • Hands-on experience in a Desktop Support capacity
  • Thorough knowledge of Windows, Microsoft Office/Office 365, internet browsers, and antivirus software.
  • Working knowledge of TCP/IP using switches, routers, wireless and remote access technology.
  • Working knowledge of setup and support of video conference system, audio/video and MFP technology support.
  • Very good analytical, problem solving, communication and technical documentation skills required.
  • Excellent customer service skills required.
  • Demonstrated ability to learn new things quickly

We are looking for US Citizens or Green Card holders at this time.

Confidential

Address

Atlanta, GA
USA