Customer Service Representative

 Growing manufacturer is looking to add an experienced Customer Service Representative to their team.

Duties:

Responsible for all aspects of order management and communicates on a daily basis with the following cross-functional teams: Logistics, Accounting, Sales, and Production.

Provides dedicated order management and supply chain/logistic skills to support customers. Communicate updates to customers as required.

Resolves routine questions or problems on orders.  Assists with complex problem resolution.

Leverages existing tools and procedures to collect and review information needed to manage an account and the ongoing activities associated with the account. Creates routing customer specific reports and spreadsheets.

Provides timely and accurate information to customers regarding order status and in-depth product knowledge.

Manages customer inventory programs according to the established department policies and procedures.

Checks and reviews acknowledgments against orders.  Reviews purchase orders against our data for accuracy in pricing, part numbers, quantities.

Oversees projects/orders and business relationship with assigned accounts and attends account based meetings with other departments.

Identifies, communicates and assists in resolving customer needs for credit, pricing, freight and delivery, invoicing, shipping, installation, special reports or other administrative procedures.

Approves and processes adjustments and Return Material Authorization (RMA) according to established policies and procedures. Able to handle non-routine RMA’s, credits and adjustments.

Takes ownership in resolving invoicing and purchase order issues.

Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.

Ability to work and interact well with others.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

Education: Bachelor’s degree in business or equivalent qualifying experience.

Knowledge, Skills and Abilities:

Demonstrated time management, organization, and prioritization skills.

Builds customer loyalty and confidence. Intermediate understanding of basic office applications including MS Office (Word, Excel, Access, PowerPoint)

Bilingual/Spanish a plus