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Virtual Customer Service Representative

Conduent Saint Paul ,MN
  • Posted: over a month ago
  • $12 to $14 Hourly
  • Full-Time
  • Benefits: medical, 401k
Job Description

Conduent Customer Service Job Summary:

As a Work from home Customer Service Agent, you will be supporting our client’s customers as a first point of contact and resolving issues. We will rely on you to actively listen to our customers, use your experience, passion and creativity to meet their needs and deliver an excellent experience across every interaction you have with them.

In this role, you will not only be there to help customers with their account issues, but also provide them with incredible customer service. You will be working independently from home and expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

 

Additional Job Details:

· $12/hour + Benefits (medical, dental, vision, 401k), with paid training

· Pay is increased to $13.50/hour after 90 days of consecutive employment

· 100% work from home position providing tech support and customer service

· Our hours of operation are 11am-11:15pm CST Monday-Sunday, 365 days a year.

· Please note, the training however will be from 9 AM CST for 3-5 weeks.

· 100% attendance is required during training without any exceptions.

· This is a full-time 40 hours a week position, we have multiple shifts available.

 

Job Requirements

  • Type a minimum of 35 wpm’s
  • High School Diploma or General Education Degree (GED)
  • Authorized to work in the USA.
  • Must be at least 18 years of age or older
  • Successful completion of a background check including employment verification
  • Must have the flexibility to work any shift between the hours of 11AM -11:15 PM CST; Monday through Sunday including holidays.
Company Description
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction.

Conduent

Why Work Here?

fun work environment! Volunteering Events, Team Building Competitions • Competive Salary and Benefit Package, Advancement Opportunities

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction.

Address

Saint Paul, MN
USA

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