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Part Time Call Center Customer Associate II

Conduent Anchorage, AK
  • Posted: September 17, 2019
  • Part-Time

About Conduent
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at.
Job Description
Part Time Call Center Position
- Saturday 8-5 and Sunday 12-4 with additional hours available during the week as need dictates.
Must have a HS Diploma or Greater
Must 18yrs or older
Identifies customer needs by referring to past history, creating request in Enterprise system and approving and denying according to criteria provided.
Executes routine inbound and outbound call center activities concerning the service authorizations, using standard scripts and established guidelines and under supervision, in order to meet SLAs.
Provides the provider with appropriate request information as requested.
Derives all necessary information from the provider to update service authorizations in the data base.
Escalates issues to senior levels as needed, based on concerns, explaining the regulations to the provider as they apply to the situation.
Experience in the travel industry, medical offices, or call center environment is preferred.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.
Not ready to apply?for general consideration.
Requisition ID 2019-14018
Primary Location US-AK-Anchorage
Employment Type Part-time regular
Category Client Relationship Management / Service Delivery

Conduent

Address

Anchorage, AK
99503 USA

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