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Inside Sales Representative

Concrete Polishing Solutions Norris ,TN
  • Posted: 15 days ago
  • $25,452 to $39,410 Yearly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

 Concrete Polishing Solutions has an excellent opportunity for a full-time Inside Sales Representative at its Norris, Tennessee facility, just 20 miles north of Knoxville.  CPS is a growing manufacturer and industry-leader of specialized polishing equipment and supplier of tooling and chemicals necessary for concrete polishing and surface preparation.

We are currently looking for an energetic and dedicated sales professional to join our team. The successful individual will have excellent communication skills and outstanding organizational ability.  The Inside Sales Representative will support our sales staff, answer incoming calls and must be able to multi-task while working with in a team-oriented environment.

JOB DUTIES

  • Provide professional, prompt, and courteous customer service via phone, email, and in person
  • Route inbound sales opportunities to appropriate sales staff for development & closure
  • Make outbound sales phone calls to generate product sales per weekly established goals
  • Schedule field appointments and demonstrations for field team per weekly established goals
  • Support sales and marketing campaigns which promote company brand
  • Work as part of a team while maintaining a positive attitude
  • Assist in resolving customer concerns in a prompt and courteous manner to ensure satisfaction
  • Ensure proper follow-through on all inquiries to meet or exceed customer expectations
  • Ensure accurate data entry & closure of customer orders into computer system
  • Help maintain current contact information within the contact management system
  • Prepare reports, presentations, and other sales team materials for management use
  • Help assemble & ship customer orders in warehouse as required from time to time
  • Help to organize and coordinate sales events, trade shows, and other sales team activities
  • Seek out improvement opportunities ideas which reduce waste, improve safety, or both
  • Develop strong working knowledge of industry standards & service-after-sale inquiries

 

SKILLS & ABILITIES REQUIRED

  • Ability to effectively read and write instructions provided in English
  • Excellent organizational ability including attention to detail and ability to multi-task
  • Excellent time-management skills to prioritize workload & attain maximum efficiency
  • Excellent client-facing & internal communication skills; solid written & verbal communication skills
  • Solid listening skills to interpret customer needs, anticipate questions, & respond appropriately
  • Ability to display positive & confident enthusiasm; remain positive even when being told ‘no’
  • Ability to handle inside sales responsibility over the phone in a pleasant and helpful manner
  • Ability to persuade individuals while gaining trust and maintaining credibility
  • Good problem-solving ability and ability to ensure customer satisfaction & gain repeat business
  • Ability to utilize Enterprise Resource Planning (ERP) systems
  • Proficiency in Microsoft Office Products including Word, Excel and PowerPoint

 

EDUCATION

  • High School diploma or GED is required
  • Associate’s Degree in Business or related Customer Service field is preferred

 

WORK EXPERIENCE

  • Prefer 2-3 years’ experience in sales and/or customer service is preferred
  • Knowledge of construction/concrete flooring industry helpful
  • Prior data-entry and/or accounting experience helpful

BENEFITS

This position includes (after 90 days) Blue Cross Blue Shield of TN medical, dental, vision, & prescription drug coverage;  AFLAC supplemental life & disability plans; paid holidays, vacation & sick time as well as a 401(k) savings plan.

 

Company Description
Concrete Polishing Solutions is a rapidly growing supplier of quality "Made in America" machinery, tooling and chemicals necessary for concrete polishing and surface preparation. Located in Norris, Tennessee, we are part of Concrete Polishing Technologies companies and we offer competitive wages and benefits including medical, dental, and vision insurance to our employees.

Concrete Polishing Solutions

Why Work Here?

Family owned company with great people and atmosphere.

Concrete Polishing Solutions is a rapidly growing supplier of quality "Made in America" machinery, tooling and chemicals necessary for concrete polishing and surface preparation. Located in Norris, Tennessee, we are part of Concrete Polishing Technologies companies and we offer competitive wages and benefits including medical, dental, and vision insurance to our employees.

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