Information Technology Services provides services for information storage, retrieval, and processing on campus as well as supporting the technical side of instruction.
The Systems Administrator I is responsible for administering, designing, maintaining, troubleshooting and repairing the physical and virtual server environment, network infrastructure, storage, backup, and telecommunications. The Systems Administrator I will assist the Systems Infrastructure team in the administration of complex Ethernet LAN, WLAN, WAN, NGFW/UTM infrastructure transmitting application and voice data while ensuring high availability and performance, design and implement a campus wide telecommunications network, and ensure the proper day-to-day operation of both voice and data networks. The Systems Administrator I will manage contracts with internet, telecom, and network hardware providers. The Systems Administrator I will be responsible for assisting the Systems Engineer in building and documenting the systems environment, and the systems administration processes and procedures. In addition, the Systems Administrator I may be called upon to perform several of the higher level functions of the Systems Engineer in their absence.
All activities of this position are to make a contribution to the fulfillment of the mission of the university.
- Recommended by the Director of IT Services, in consultation with the Associate Vice President of Athletics and Facility Services
- Approved by the Executive Vice President/Provost
- Report to the Director of IT Services for general supervision
- Report to the Systems Engineer for regular tasking and regular supervision
- Interact and function cooperatively with other campus personnel
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:
- Conduct regular daily, weekly and monthly log review, maintenance, and health checks of all systems. This includes but is not limited to:
- Reviewing and applying server and network updates/patches
- System health, security, and update status review and remediation
- Ensure that power and physical environment for all network devices is monitored
- Maintain disaster recovery procedures in conjunction with Systems Engineer
- Plan, implement, and administer campus LAN/WLAN and telecommunications (analog and VoIP) architecture.
- Administer and maintain system wide access to shared resources and services for Students, Faculty and Staff including but not limited to file, email, print, web, and network connectivity services.
- Secure and monitor all network devices from internal and external intrusion.
- Securely separate administrative, student/guest, laboratory, and voice traffic across wired and wireless.
- Design and build reports to demonstrate the level of availability and reliability of systems.
- Maintain and create detailed physical and logical documentation of all systems, services, processes and procedures within the CUI network.
- Ensure that all IT-related rooms and MDF/IDF/distribution closets are physically secured.
- Serve as liaison between CUI and ISP technicians, telecommunication companies, and other University partners.
- Must be willing to adapt and take direction from others, and learn new tasks and technologies as necessary
- Other duties as may be assigned from time to time.
- Job function will require time outside of assigned work area and/or outside scheduled working hours, including rotating, after hours, on-call schedule.
Supervise student employees as needed.
CELL PHONE STIPEND:
Job function requires availability outside of assigned office or work area and/or outside of normal scheduled working hours.
EDUCATION AND/OR EXPERIENCE:
Bachelor Degree in Computer Science, Information Technology, or related field or higher and one to three years of industry experience, or an acceptable equivalent.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated knowledge of enterprise systems technology
- Experience working with:
- Microsoft Active Directory Domain Services, DNS, DHCP, ADCS, ADFS, VPN, DFS, WSUS
- Nagios, Postfix, OpenDKIM, and HAProxy
- VMware vSphere (5.5.0 through 6.5), Linux, and SAN (Nimble) environments
- Wired (Extreme Networks), Wireless (Aruba Networks), and Firewall/UTM (Fortinet)
- G Suite for Education
- AWS EC2, VPC, S3, Route53, Storage Gateway, Lambda, API Gateway, and AWS CLI.
- Intermediate knowledge various operating systems and software (Windows, Windows Server, macOS, Linux)
- Intermediate knowledge of networking, switching, and routing protocols and technologies (TCP/IP, Subnetting, Switching, Routing, DNS, DHCP, RADIUS, 802.11q, 802.1w, 802.11, RIP, OSPF, ToS/CoS, 802.1x)
- Basic to intermediate knowledge of scripting (BASH, PowerShell, Python) is desirable.
- Familiarity or experience with SQL Server 2008-2016 and IIS 6/7/8 is desirable
- Experience with Version Control (Git) and Configuration Management (Ansible) is desirable.
- Ability to work well in a team environment
- Excellent written and verbal English communication skills
- Demonstrated customer service skills and attitude
- Able to maintain the highest levels of confidentiality
- Able to evaluate technical challenges and perform necessary research to design and implement complex technical solutions with minimal supervision
- Ability to be adaptable to changing conditions and needs
- Ability to work under stressful conditions
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to read, analyze and interpret common technical documents written in English
- Ability to interpret, summarize and present technical information in a usable form to users and administrators
- Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families and the general public
- Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
OTHER SKILLS AND ABILITIES:
Attitude and Demeanor:
- Exemplify Christian philosophy of the Concordia University mission statement in all aspects of day-to-day duties and responsibilities assigned to this position
- Communicate warmth, understanding and helpfulness when interacting with students, staff, faculty and the general public
- Develop and maintain positive relationships with all who come into contact with this department
- Exhibit a cheerful, positive, loyal team-member attitude toward the purposes, programs, policies and goals of the university
- Maintain confidentiality on matters pertaining to this office and the campus as a whole
- Constantly strive to improve performance
Employees are responsible for complete cooperation with all aspects of the safety and health program, including compliance with all rules and regulations and for continuously practicing safety while performing tasks.
Supervisors are responsible for developing proper attitudes toward safety and health in themselves and in those they supervise, and for ensuring that all operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Repetitive motions using a computer keyboard
- May require rising and sitting repeatedly
- Ability to lift, pull, grasp, stoop and reach to utilize 5-drawer file cabinets
- May require climbing stairs and walking indoors or outdoors to various offices on campus
- May require climbing ladders to access, install, remove, or repair equipment
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, p...
Concordia University - Irvine Ca