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Customer Service Representative

Concordia Lighting, Electrical, & Controls Vancouver, WA
  • Expired: 24 days ago. Applications are no longer accepted.

Concordia Lighting, Electrical and Controls is a local manufacturer’s representative for LED lighting and controls technology. We have a collaborative and interactive team environment with a broad range of diverse and challenging projects. Our team is currently growing and seeking a driven Customer Service Representative to support our expanding team and grow into project management. You will work closely with the team to provide customer support and facilitate the daily operations of our Lighting Projects group.

Key Objectives for CSR:

  • Facilitates daily order processing for stock and flow items
  • Provides post-sale service (RMA) for our full range of product lines
  • Assists inside sales team with larger-scale project management including small quotes, submittals, and completion of bid documents
  • Responds to customer inquiries via phone and email within expected turn times
  • Actively engages in professional development to deepen product and industry knowledge
  • Tracks multiple timelines on projects, and maintains clear communication with stakeholders from start to finish
  • Confirms resource availability and allocation
  • Performs administrative responsibilities including taking notes during meetings, preparing correspondence, and managing files
  • Provides logistical support for team training, factory visits and customer events throughout the year
  • Utilizes resources to solve unique problems with customers and team-members

Key Qualifications:

  • Minimum 1-2 years prior office experience
  • Ability to adapt to a changing environment and handle multiple priorities
  • Willingness to develop technical knowledge within the field
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and ability to multi-task
  • Strong working knowledge of Microsoft Office

Bonus!

  • Bachelor’s degree
  • Prior lighting experience
  • Prior project management experience

Concordia Lighting, Electrical, & Controls

Why Work Here?

We are a small, growing company with a driven and cooperative team. We offer an excellent growth track!

Address

4109 NW Fruit Valley Rd, Suite A, Vancouver, WA 98660
Vancouver, WA
USA

Website